Talent.com
Hinduja Global Solutions
Bilingual French Customer Service AdvisorHinduja Global Solutions • Ayr, Ontario, Canada
Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global Solutions • Ayr, Ontario, Canada
23 hours ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

"
Create a job alert for this search

Bilingual French Customer Service Advisor • Ayr, Ontario, Canada

Similar jobs

Avocats en litige indépendants — Formule à distance et hybride (Canada) - kitchener

MT>Align, a division of McCarthy Tétrault LLPkitchener, on, ca
Full-time

Ayez une meilleure maîtrise de vos heures de travail.Soyez travailleur autonome, mais travaillez avec nous!.Réseau, une division de McCarthy Tétrault S.Réseau, les candidats sélectionnés se joignen... Show more

 • Promoted

Bilingual French Customer Service Advisor

Hinduja Global SolutionsCentre Wellington, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor Job Description: As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment wi... Show more

 • Promoted

Bilingual Customer Service Representative (Retail) - kitchener

Empire Lifekitchener, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Gestionnaire bilingue, Règlements d’invalidité - kitchener

Empire Viekitchener, on, ca
Full-time

Gestionnaire bilingue, Règlements d’invalidité.Lieu : À distance ou si vous habitez proche d’un bureau, hybride - Kingston, North York ou Montréal.La fourchette de rémunération cible totale (RCT), ... Show more

 • Promoted

Senior HR Advisor - guelph

Citation Canadaguelph, on, ca
Full-time

Remote or Hybrid- Minimum 3 days a week in Office (London, Ontario).Starting our journey as HRdownloads in 2008, we are proud to be part of the Citation Group, whose mission is to provide mission-c... Show more

 • Promoted

Avocats en litige indépendants — Formule à distance et hybride (Canada)

MT>Align, a division of McCarthy Tétrault LLPguelph, on, ca
Full-time

Ayez une meilleure maîtrise de vos heures de travail.Soyez travailleur autonome, mais travaillez avec nous!.Réseau, une division de McCarthy Tétrault S.Réseau, les candidats sélectionnés se joignen... Show more

 • Promoted

Bilingual Commercial Contracts Specialist (English/French) - kitchener

Procomkitchener, on, ca
Full-time

The Commercial Contracts Specialist owns the full contract lifecycle for Procom across both the Consulting and Workforce lines of business.This role is introduced as a dedicated commercial negotiat... Show more

 • Promoted

Customer Onboarding Specialist - guelph

CarePortalsguelph, on, ca
Full-time

Remote | 🕒 Full-time | 🚀 Fast-growing SaaS startup.CarePortals is building the backbone of direct-to-consumer telehealth.We help digital health brands launch faster, run more efficiently, and sca... Show more

 • Promoted

Bilingual Customer Engagement Associate

BET99cambridge, on, ca
Full-time

BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte... Show more

 • Promoted

Bilingual Customer Service Representative (Retail) - cambridge

Empire Lifecambridge, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Luxury Jewelry Service Advisor

Raffi Jewellers Inc. Cambridge | Montreal | Waterloocambridge, on, ca
Full-time

Raffi Jewellers is home to the most prestigious luxury brands in the world.Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come t... Show more

 • Promoted

Bilingual Technical Writer (Ammunition & Explosives) - guelph

Robertson & Company Ltd.guelph, on, ca
Full-time

Bilingual Technical Writer (Ammunition & Explosives).Gatineau, Quebec (NCR) - Hybrid but mostly remote.The Technical Writer will require a comprehensive knowledge of Canadian, North Atlantic Treaty... Show more

 • Promoted

Principal Advisor Underground - Brunel

Brunelguelph, on, ca
Full-time

Position: Principal Advisor - Underground.Brunel is currently looking for a Principal Advisor – Underground for our mining client.The Principal Solutions Advisor - Underground is a strategic role w... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingBrantford, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Bilingual Recruiter French

Hayscambridge, on, ca
Temporary

Bilingual Recruiter (English/French) – High Volume Retail Hiring.We are seeking a dynamic and results-driven Bilingual Recruiter (English/French) to join our growing team.This role will primarily s... Show more

 • Promoted

Bilingual Commercial Contracts Specialist (English/French)

Procomcambridge, on, ca
Full-time

The Commercial Contracts Specialist owns the full contract lifecycle for Procom across both the Consulting and Workforce lines of business.This role is introduced as a dedicated commercial negotiat... Show more

 • Promoted

Bilingual Group Travel Coordinator - Bilingual Source

Bilingual Sourcekitchener, on, ca
Full-time +1

Bilingual Group Travel Coordinator (French and English Required).Hybrid one day per week in Montreal or Toronto*.Remote if outside of Greater Toronto or Montreal area*.Are you ready to grow your ca... Show more

 • Promoted

Représentant(e) bilingue, Service à la clientèle, Marchés individuels - kitchener

Empire Viekitchener, on, ca
Full-time

Représentant(e) bilingue, Service à la clientèle, Marchés individuels.La fourchette de rémunération cible totale (RCT), qui comprend le salaire et la prime cible, est de 50 880 $ à 75 060 $.Cette f... Show more

 • Promoted

Customer Onboarding Specialist - kitchener

CarePortalskitchener, on, ca
Full-time

Remote | 🕒 Full-time | 🚀 Fast-growing SaaS startup.CarePortals is building the backbone of direct-to-consumer telehealth.We help digital health brands launch faster, run more efficiently, and sca... Show more

 • Promoted

Account Manager (Customer Operations & Marketing Support) - guelph

Open Parachuteguelph, on, ca
Full-time

Account Manager (Customer Operations & Marketing Support).Are you someone who thrives in a fast-paced environment where nothing slips through the cracks?.Do you enjoy being the person who keeps eve... Show more