Talent.com
Hinduja Global Solutions
Customer Service RepresentativeHinduja Global Solutions • Waterloo, Ontario, Canada
Customer Service Representative

Customer Service Representative

Hinduja Global Solutions • Waterloo, Ontario, Canada
1 day ago
Job type
  • Full-time
Job description
As a Customer Relations Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!

So, what does a day in life of a Customer Care Representative look like?

  • Communicate with customers through inbound calls and chat and field queries.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customer's needs
  • Take a consultative approach with customers who are experiencing problems by owning the issue and its resolution
  • Use multiple computer systems to research products, services, common problems and solutions offered
  • Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
What we are looking for

So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, empathetic, energetic, bold and want to work in a customer-centric role with an amazing opportunity to make an impact on people's lives, you'll love this opportunity!
Requirements

  • You're at least 18 years of age
  • You must be physically living in and able to work in the Waterloo, Ontario office.
  • You can work between the hours of 6 AM and 10 PM EST, but have flexibility as business needs may change
  • You have Social Media experience
  • You have at least 6 months of customer service experience and you understand the value of coaching/feedback
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent English communication skills, both oral and written
  • You're comfortable working from home and have a suitable space with a hard-wired internet connection

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass pre-employment tests and an interview.

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.
Create a job alert for this search

Customer Service Representative • Waterloo, Ontario, Canada

Similar jobs

Bilingual Customer Service Representative

Home Hardware Stores LimitedSt. Jacobs, ON, CA
Full-time

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.Where Customer Service Meets Excellence.As a Bilingual Customer Serv... Show more

 • Promoted

Customer Service Representative (Fixed Term)

LCBO (Liquor Control Board of Ontario)Elmira, ON, CA
Part-time +1

Customer Service Representative (Fixed Term) page is loaded## Customer Service Representative (Fixed Term)remote type: Retail (Stores)locations: Elmira, Ontariotime type: Part timeposted on: ... Show more

 • Promoted

Client Service Representative - $21.50/h - Remote

JunkLuggers CanadaWoodstock, Oxford County, CA
Remote
Full-time

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment.We are dedicated to supporting our local communities and doing our... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingSouth-West Oxford, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Bilingual Customer Service Representative (Retail)

Empire Lifewaterloo, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Sales Representative for Canadian Tire Products

Kognitive Marketing IncTillsonburg, ON, CA
Full-time

Become a Sales Representative with Kognitive Sales Solutions, focusing on Canadian Tire financial products.Engage and educate consumers while enjoying the flexibility of a dynamic work environment.... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausMapleton, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Woodstock, ON, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Show more

 • Promoted

Bilingual Customer Service Representative

RWAM Insurance Administrators Inc.Elmira, ON, CA
Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.RWAM Insurance Administrators Inc.This range is provided by RWAM Insurance Administrators Inc.Your act... Show more

 • Promoted

Customer Service Associate I

Dollar Tree, Inc.Elmira, ON, CA
Part-time

Customer Service Associate IApplylocations: ON-Elmiratime type: Part timeposted on: Posted 22 Days Agojob requisition id: R-004847We’re seeking a Customer Service Associate to join our team... Show more

 • Promoted

Housekeeper Wanted - Housekeeper Wanted In Elmira, On — Earn $20/Hour Cleaning & Organizing Homes

Housekeeper.comElmira, Ontario, Canada
CA$20.00 hourly
Full-time

Hello! I'm Dale, a homeowner in Elmira, Ontario, and I'm currently seeking a dedicated and reliable housekeeper to help maintain my home.If you have a keen eye for detail and enjoy keeping ... Show more

 • Promoted

Customer Service Associate Scotiabank Tillsonburg

ScotiabankTillsonburg, Ontario, Canada
Full-time

Drive customer engagement with Scotiabank as a Customer Experience Associate in Tillsonburg, Ontario.Focus on customer needs by facilitating transactions and promoting self-service banking.You will... Show more

 • Promoted

BMO Customer Service Representative Opening

Bank of MontrealWoodstock, Oxford County, CA
Full-time

Elevate customer experiences at BMO as a Customer Service Representative, focusing on providing tailored banking services and support through various channels.Engage with customers enthusiastically... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupMapleton, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Customer Service Representative - Temporary Full-Time

Town of TillsonburgTillsonburg
Full-time

Customer Service Representative.The Town of Tillsonburg is looking for a Customer Service Representative who will maintain efficient, accurate, and timely flow of public information to customers an... Show more

 • Promoted

Bilingual Customer Service Representative (Retail) - Empire Life

Empire Lifewaterloo, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Customer Service Representative

Bank of MontrealWoodstock, Oxford County, CA
Part-time

Application Deadline:05/13/2026Address:534 Dundas StreetJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects.Identifies customer needs and prov... Show more

 • Promoted

Guest Services Representative

Primaris REITWaterloo, ON, Canada
Full-time

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Conestoga Mall in Waterloo, ON.If you have a genuine passion for delivering exce... Show more