Director of Operations

As Operations Manager, you will serve as a key leader driving the successful execution of projects while safeguarding financial performance, managing risk, and strengthening client relationships from concept to completion. You will partner closely with the General Superintendent to guide and support the estimation and field teams, promoting accountability, collaboration, and high performance. Reporting directly to the President, you will set strategic project goals and ensure consistent delivery excellence and client satisfaction. You will also champion business development efforts by building and nurturing long-term relationships with clients, consultants, and industry organizations.

This is a unique opportunity to join the senior leadership team of a growing construction company, where you will help shape the company’s direction, influence its culture, and contribute directly to its continued success while helping to build the future of the organization.

Key Responsibilities

• Operational Leadership & Performance: Accountable for the overall operational performance of the company, establishing measurable standards, monitoring results, and driving continuous improvement across project teams.
• Team Leadership & Development: Lead, mentor, and develop Project Managers, Coordinators, and Administrators through coaching, performance management, succession planning, and professional development.
• Systems, Processes & Controls: Establish and continuously improve company-wide systems for project controls, financial reporting, operational procedures, and field execution, including reviewing and refinement of the Operations Manual.
• Financial & Business Performance: Oversee project financial controls, invoice processing, and reporting; provide regular financial summaries to the President and support initiatives to improve profitability and business volume.
• Strategic Planning & Business Development: Partner with the President to develop and execute the company’s business development strategy, support marketing initiatives, and strengthen the company’s industry presence.
• Risk Management & Contract Oversight: Take a hands-on role in contract reviews, client negotiations, and risk mitigation to protect the company’s interests and support successful project outcomes.
• Workforce Planning & HR Collaboration: Lead workforce planning, recruitment, and personnel management in collaboration with the General Superintendent, HR, and executive leadership to support the company pipeline including regular reviews, career planning, weekly 1 on 1's, and disciplinary actions as required.
• Culture, Safety & Accountability: Champion a positive, inclusive, and high-performance culture that prioritizes safety, professionalism, accountability, and continuous learning.
• Quality & Field Oversight: Conduct site visits to monitor quality of workmanship, operational consistency, and accountability across projects.
• Executive Communication & Representation: Provide clear, regular director-level communication both verbally and written to the President on company performance and represent the organization at industry events, committees, and professional forums.

Qualifications

• 10+ years of operations management experience, ideally with a general contractor.
• Post-secondary industry education in construction is an asset.
• Comprehensive computer and technical skills such as Microsoft Office applications, Project Management software, accounting software etc..
• Ability to complete financial reporting, weekly progress reports, monthly cost and profit reporting.
• Experience working on and independently leading multiple projects with $10-50+ million-dollar budgets.
• Executive-level written and verbal communication skills and leadership abilities.

Total Rewards

We offer a competitive compensation package that includes salary, potential bonus and profit sharing, RRSP matching, paid vacation, and comprehensive benefits such as extended health coverage, life insurance, and an Employee Assistance Program. We also invest in your growth through professional development opportunities and foster a strong, connected culture with regular company-wide social events that bring our team together.