Job Title: EUC L1 / Smart Hand Support Engineer
Position Overview
We are seeking a reliable, tech-savvy, and customer-focused EUC L1 / Smart Hand Support Engineer to join our IT operations team. In this role, you will be our "eyes and ears" on the ground, providing crucial front-line technical support for end-user devices, as well as physical "smart hand" assistance for remote network and server administrators.
The ideal candidate thrives in a fast-paced environment, possesses excellent troubleshooting skills, and can follow precise instructions from remote teams to resolve complex infrastructure issues.
Key Responsibilities
End User Computing (EUC) L1 Support
Smart Hand Support (Data Center / Network Room)
Qualifications & Skills
Preferred Certifications (Plus, but not required)
Information Technology Support Specialist • Concord, ON, Canada
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