Owner Experience Coordinator (Front Desk/Concierge)

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Heritage Place, At Nature’s Door

Ideally located alongside the Dave Murray Downhill on Whistler Mountain, Fairmont Heritage Place, At Nature’s Door, Whistler is an exclusive residential community offering three and four bedroom homes with year round access to some of British Columbia’s most spectacular outdoor experiences. Owners enjoy luxury amenities and the unparalleled service for which Fairmont Hotels and Resorts is renowned.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Heritage Place, At Nature's Door, as our new Owner Experience Coordinator. Reporting to the Operations Supervisor, the Owner Experience Coordinator delivers exceptional personalized service that enhances the ownership experience at Fairmont Heritage Place, At Nature’s Door.

This role focuses on owner relations, reservations, communications, engagement programming, concierge style services and coordination with housekeeping and operational teams. The position builds strong relationships with owners and guests, anticipates needs, and ensures every interaction reflects the luxury service standards associated with Fairmont Hotels & Resorts.

We are looking for a candidate with secured Sea to Sky area housing. Due to our slopeside location, access to a personal vehicle is recommended, as we are not located on a transit route. All applicants require current Canadian work authorisation. The schedule will include a mix of shifts, with mid-week days off.

Key Responsibilities

Owner Experience & Concierge Services

• Coordinate owner and guest arrival and departure experiences, ensuring residences are prepared and personalized requests are fulfilled.
• Respond promptly and professionally to owner and guest inquiries, requests, and concerns, resolving issues efficiently and thoughtfully.
• Coordinate owner and guest reservations, benefits, reciprocal use programs, and related offerings.
• Arrange concierge style services including dining reservations, activities, transportation, and local recommendations.

Owner Engagement & Communications

• Assist with owner communications and information sharing in alignment with established strategies and brand standards.
• Assist with Owner Engagement and community activities.

Operational Support & Property Standards

• Support day to day operations to ensure service standards are consistently met.
• Ensure owner homes and Lodge spaces consistently meet quality, presentation, and cleanliness standards.
• Coordinate with housekeeping, maintenance, and operations teams to support residence readiness and service follow through.

Qualifications

What will you bring to this role?

• Minimum 2 years of administrative or guest service experience, preferably in hospitality or property management.
• Strong interpersonal, communication, and problem solving skills.
• Proficiency in Microsoft Windows applications; experience with property management systems is an asset.
• Exceptional guest service skills with strong verbal and written communication abilities.
• Knowledge of the Whistler community, amenities, dining, and activities is an asset.
• Highly reliable, organized, and responsible.
• Ability to remain calm, courteous, and effective in a fast paced environment.
• Ability to work collaboratively as part of a team.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. All full-time staff and their families will also enjoy an excellent extended health and wellness package.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.