Talent.com
Sun Life
Container Service Delivery Co-Ordinator (OpenShift / Kubernetes)Sun Life • Sun Life Waterloo King
No longer accepting applications
Container Service Delivery Co-Ordinator (OpenShift / Kubernetes)

Container Service Delivery Co-Ordinator (OpenShift / Kubernetes)

Sun Life • Sun Life Waterloo King
26 days ago
Job type
  • Full-time
Job description

Job Description

:

Are you a natural coordinator who thrives at the intersection of technology, people, and delivery excellence? We're looking for a Container Service Delivery Co-Ordinator to lead the end-to-end delivery of enterprise container platform services across our hybrid infrastructure—spanning on-premises VMware environments and AWS cloud.

What You'll Do?

Service Delivery Coordination

  • Manage end-to-end delivery lifecycle for container platform services
  • Coordinate cluster upgrades, vulnerability cycles, and platform feature enablement
  • Track dependencies, prioritization, and commitments across multiple delivery streams
  • Partner with vendors and internal stakeholders to align delivery with business and roadmap objectives

Change Management & Governance

  • Drive change coordination using ServiceNow with accountability for completeness and approvals
  • Maintain core governance artifacts: risks, issues, dependencies, milestones, decision logs
  • Coordinate change readiness reviews and execution checkpoints
  • Ensure compliance with security, audit, and enterprise standards

Incident & Escalation Leadership

  • Facilitate critical incident bridge calls and cross-team coordination
  • Provide structured support during production escalations and high-priority events
  • Participate in on-call support for implementations, escalations, and platform incidents

Continuous Improvement & Quality

  • Drive measurable improvements in delivery predictability and change success rates
  • Standardize and enhance runbooks, SOPs, and operational documentation
  • Monitor platform service quality and reduce delivery friction
  • Promote consistent practices across on-premises and AWS delivery models

Stakeholder Engagement

  • Facilitate delivery forums including change readiness meetings, status reviews, and health reporting
  • Develop clear, compelling communications on delivery schedules, risks, and platform enablement
  • Collaborate on demand forecasting, prioritization, and initiative alignment

AI-Enabled Service Delivery

  • Use AI tools to generate structured change plans, reports, and stakeholder updates
  • Leverage AI for incident analysis, trend identification, and operational risk assessment
  • Build and refine operational artifacts faster using AI-assisted content creation
  • Drive data-driven decision-making through AI-supported insights
  • Model delivery scenarios and optimize execution approaches

What will you need to succeed?

5+ years in IT service delivery, platform operations, or infrastructure coordination with accountability for outcomes and service quality

  • Demonstrated expertise in Change Management, Incident Management, and Service Delivery lifecycle practices
  • Proven ability to coordinate effectively across matrix organizations, influencing without authority
  • Track record of driving continuous improvement in operational processes

AI-Enabled Service Delivery Skills

  • Practical hands-on experience applying AI tools to operational challenges:Analyzing operational data (incidents, changes, tickets, logs, metrics) to uncover patterns and risksCreating and refining operational artifacts (runbooks, change plans, reports) with AI assistanceIdentifying documentation gaps and knowledge coverage using AI-assisted discoveryModeling scenarios and optimizing delivery approaches
  • Comfort validating AI outputs against trusted systems and applying sound operational judgment

Technical Foundation

  • Working knowledge of Kubernetes/OpenShift concepts (clusters, namespaces, workloads, networking)
  • Familiarity with hybrid infrastructure: VMware on-premises environments and AWS cloud fundamentals
  • Ability to interpret operational signals (metrics, logs, alerts) and coordinate responses
  • Hands-on experience with ServiceNow, monitoring tools, and AI-enabled productivity tools

Education & Certification

  • Post-secondary education or equivalent professional experience
  • ITIL Foundation or equivalent knowledge (preferred)

Nice-to-Have

  • Exposure to OpenShift platform operations, Quay, or Rancher
  • Familiarity with Ansible, Git workflows, or automation practices
  • Experience in regulated enterprise environments
  • Demonstrated track record advancing AI adoption within delivery teams
  • Understanding of AIOps concepts (event correlation, trend analysis, noise reduction)

Working Conditions

  • Participation in on-call support for major implementations, platform escalations, and production incidents
  • Occasional after-hours and weekend availability aligned to delivery and operational requirements
Create a job alert for this search

Container Service Delivery Co-Ordinator (OpenShift / Kubernetes) • Sun Life Waterloo King

Similar jobs

Global Billing Operations Director: O2C & Analytics

OpenTextWaterloo, Ontario, Canada
Full-time

A leading software services company in Canada is seeking a Director of Billing Operations.You will provide leadership, support reporting, and audit functions while managing a team.The ideal candida... Show more

 • Promoted

Trigonometry Private Tutoring Jobs Conestogo

SuperprofConestogo, CA
Full-time

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Operations Director - TROIS Collective

TROIS Collectivewaterloo, on, ca
Full-time +1

We are trusted advisors and implementation partners helping clients navigate transformation through consulting, training, and technology enablement.Our team supports organizations in improving prod... Show more

 • Promoted

Temporary Associate Product Program Manager (18 months) - Canada Remote

Entrustwaterloo, on, ca
Remote
Full-time

Temporary Associate Product Program Manager (18 months).The Temporary Associate Product Program Manager is an integral member of the Product Management team responsible for maintaining operational ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausMapleton, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Senior Consultant – Dayforce WFM

OnActuatewaterloo, on, ca
Full-time

At OnActuate, we cultivate talent from around the globe to deliver Microsoft and Dayforce solutions to customers across public, private, and non-profit sectors.Being People First is our core value,... Show more

 • Promoted

Workload Automation(ESP/CAWA) Lead - LTIMindtree

LTIMindtreewaterloo, on, ca
Full-time

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnan... Show more

 • Promoted

Cloud & Dedicated Hosting Provider Senior Ops. Architect

\"RMS\" Retail Marketing Solutions LLCwaterloo, on, ca
Full-time +1

Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more

 • Promoted

Housekeeper Wanted - Housekeeper Wanted In Elmira, On — Earn $20/Hour Cleaning & Organizing Homes

Housekeeper.comElmira, Ontario, Canada
CA$20.00 hourly
Full-time

Hello! I'm Dale, a homeowner in Elmira, Ontario, and I'm currently seeking a dedicated and reliable housekeeper to help maintain my home.If you have a keen eye for detail and enjoy keeping ... Show more

 • Promoted

Sr. Manager, Patient Recruitment Operations

Reverba Globalwaterloo, on, ca
Full-time

We are open to candidates is the following Canadian provinces: ONT, AB, QC, MB.Help elevate real patient voices and amplify the experiences that move healthcare forward.At our company, we believe t... Show more

 • Promoted

Senior Dell Backup Consultant (remote) - Ateko, backed by Bell Canada

Ateko, backed by Bell Canadawaterloo, on, ca
Remote
Full-time

Reliability Status clearance required.Our client is currently seeking a Senior resource to provide support in their backup solutions.Client utilizes the following:.If you possess a secondary skill ... Show more

 • Promoted

Modern Workplace & Cloud Operations Administrator

CarePartnersWaterloo, ON, CA
CA$75,000.00 yearly
Full-time

Modern Workplace & Cloud Operations Administrator.Tier 3 operational role responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual ... Show more

 • Promoted

DevSecOps Engineer - DLS Technology Corporation

DLS Technology Corporationwaterloo, on, ca
Full-time

DLS Technology Corporation is seeking a highly skilled.CI/CD pipelines, cloud infrastructure, and automation frameworks.The ideal candidate possesses a strong background in Infrastructure as Code (... Show more

 • Promoted

Coordonnatrice ou coordonnateur, Services de distribution (contrat de 6 mois)

Empire Viewaterloo, on, ca
Full-time

Coordonnatrice ou coordonnateur, Services de distribution (contrat de 6 mois).Lieu : À distance, ou si vous habitez proche d’un bureau, hybride – Kingston, Toronto ou Montréal.La fourchette de rému... Show more

 • Promoted

Client Care Associate – Group Retirement Services (GRS) - elmira

PIB | Navacord (Programmed Insurance Brokers Inc.)elmira, on, ca
Full-time

Programmed Insurance Brokers Inc.PIB) is a leading full-service, multi-line insurance, and financial services agency, established in 1980.As a nationally licensedagency with accessto a diverse insu... Show more

 • Promoted

Distribution Services Coordinator (6 Month Contract)

Empire Lifewaterloo, on, ca
Full-time +2

Distribution Services Coordinator (6 Month Contract).Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary ... Show more

 • Promoted

Service Lead

Premier-EquipmentNorwich, ON, CA
Full-time

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario.With 20 lo... Show more

 • Promoted

Sr Mobile Engineer (IOS and Android) - waterloo

Mastech Digitalwaterloo, on, ca
Full-time

Design, build, and ship mobile features for device pairing, BLE connectivity, telemetry, health monitoring, and command/control — using AI (Claude Code) as a first-class collaborator in your daily ... Show more

 • Promoted

Head of Distribution

Olive Asset Managementwaterloo, on, ca
Full-time

Build Canada's channel ecosystem from scratch: IFAs, family offices, private banks, and immigration financial advisors.Develop and maintain Chinese HNW client and channel networks in Vancouver and ... Show more

 • Promoted

Telecom Expense Management (TEM) Analyst - System One

System Onewaterloo, on, ca
Full-time

Telecom Expense Management Analyst (Contract).Canada (9am – 5pm EST working hours).Global Technology / Enterprise IT.A large, multinational technology organization is seeking a.Telecom Expense Mana... Show more