Bilingual Group Travel Coordinator

Bilingual Group Travel Coordinator (French and English Required)

*Hybrid one day per week in Montreal or Toronto*

*Remote if outside of Greater Toronto or Montreal area*

Introduction

Are you ready to grow your career in a fast-paced and collaborative environment where your bilingual communication skills can truly shine? Our client is seeking a motivated and detail-oriented Bilingual Group Travel Coordinator to support the successful coordination of travel and group operations services.

This is an exciting opportunity for someone who enjoys organization, customer communication, and problem-solving while working with international clients and suppliers. If you are looking for a role with career development potential, supportive leadership, and hybrid flexibility, we would love to hear from you.

Location: Toronto or Montreal (Remote if not in those areas)

Status: Permanent, Full-Time

Compensation: $44,000 to $45,000 annually

Vacancy Status: Existing vacancy with immediate availability

Hours: 37.5 hour work week - Monday to Friday with regular daytime hours.

Hybrid Work Model: Candidates located within 75 km of the office are expected to attend on-site meetings at least twice monthly, based on business needs.

What You’ll Do

As a Bilingual Group Travel Coordinator, you will play an important role in ensuring smooth group travel operations from start to finish. You will collaborate with suppliers, support clients, and coordinate reservations while helping deliver exceptional travel experiences.

This role is ideal for someone who enjoys a dynamic environment, values teamwork, and wants to build long-term experience within operations and customer service. You will have the opportunity to develop your coordination expertise while working alongside experienced professionals in a supportive and growth-oriented environment.

Responsibilities

• Coordinate group reservations, confirmations, and cancellations for accommodations, transportation, dining, and activities
• Activate and review group files within internal reservation systems
• Maintain and update passenger lists, booking records, and operational documentation
• Process supplier deposits and operational follow-ups
• Send passenger and operational information to suppliers and partners
• Communicate with international clients by phone and email regarding group files and updates
• Support tour staff and assist with issue resolution during active travel operations
• Assist with invoicing and administrative follow-up
• Review customer feedback and support post-travel inquiries and dispute resolution
• Ensure accurate file management and smooth operational coordination
• Participate in occasional weekend support during peak summer operations

Qualifications

• Excellent bilingual communication skills in both French and English, written and spoken
• Post-secondary education or relevant experience in operations, tourism, customer service, administration, or a related field
• Strong organizational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Professional, customer-focused, and solution-oriented communication style
• Strong teamwork skills with the ability to work independently when needed
• Resourceful mindset with solid problem-solving abilities
• Comfortable using Microsoft Word and Excel
• Experience with reservation or operations systems is considered an asset
• Knowledge of Canada's tourism products and geography is considered an asset
• Knowledge of additional languages such as Spanish, Italian, German, Portuguese, or Japanese is considered an asset
• Interest in travel, tourism, or group coordination is highly valued

Benefits

• Competitive compensation package
• Hybrid work flexibility
• Permanent full-time opportunity
• Collaborative and supportive team culture
• Career growth and professional development opportunities
• Exposure to international operations and client communication
• Dynamic work environment with meaningful responsibilities
• Opportunity to build valuable experience within travel operations and coordination
• Inclusive workplace that values diversity and teamwork

Why Work with Us

Our client values collaboration, professionalism, and continuous growth. Team members are encouraged to contribute ideas, build meaningful professional relationships, and take ownership of their development in a supportive environment.

This is an excellent opportunity to join a growing organization where your bilingual skills, attention to detail, and customer service strengths will be recognized and appreciated. If you are eager to advance your career while working in an engaging and people-focused environment, we encourage you to apply.

Disclosure: \"Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.\"

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Group Travel Coordinator.