Client Engagement Specialist

Client Engagement Specialist,

Prescription & Medication Management Solutions

Who We Are

Established in 1989, Medinet is a trusted provider of integrated healthcare technology and operational services supporting medical clinics, hospitals, and healthcare organizations across British Columbia.

As part of our ongoing evolution, we are expanding our Secure Access for Enhanced Rx (SAFERx) service area focused on prescription and medication management solutions, operational support, and clinical workflow enablement.

We are looking for a polished, organized, client-focused professional who enjoys working with people, solving problems, supporting healthcare organizations, and helping clients successfully adopt technology and operational solutions.

Position Overview

Reporting to the Director, Prescription & Medication Management Solutions, the Client Engagement Specialist is responsible for supporting client onboarding, relationship management, product demonstrations, adoption support, communications, and training coordination for SAFERx solutions and services.

This role acts as an important bridge between clients and internal operational teams to help ensure a smooth and positive client experience.

This position is ideal for someone who is:

• Professional and client-oriented
• Organized and adaptable
• Comfortable managing multiple priorities
• Interested in healthcare operations and technology
• Strong in communication and relationship management

Canadian citizenship or permanent residency mandatory.

Key Responsibilities

Client Engagement & Relationship Management

• Support onboarding and implementation activities for new clients
• Manage service contracts and payment terms
• Coordinate onboarding communications and follow-up activities
• Build positive working relationships with clinics, practitioners, and healthcare organizations
• Support client adoption and ongoing engagement activities
• Assist with client issue coordination and escalation management

Product Demonstrations & Training

• Coordinate and support client demonstrations
• Assist with onboarding walkthroughs and orientation sessions
• Help clients navigate onboarding and operational processes
• Support training coordination activities

Communication & Coordination

• Prepare professional client communications and follow-up materials
• Coordinate internally with operational and support teams
• Help ensure timely communication and client responsiveness
• Support documentation and process improvement activities

Operational Support

• Assist with operational coordination activities during high-volume periods
• Support ongoing workflow improvement efforts
• Communicate technical and regulatory requirements
• Escalate complex issues appropriately
• Assist with identifying recurring client pain points and operational improvement opportunities

Client Profile & Insights

• Coordinate with leadership and reporting resources to support operational and client insights
• Identify client trends, operational patterns, and improvement opportunities
• Support client research and engagement tracking activities
• Maintain accurate client and organizational profile information

Qualifications & Experience

Required

• Canadian citizenship or permanent residency
• Minimum of 3 years of client engagement experience
• Strong verbal and written communication skills
• Excellent interpersonal and client relationship skills
• Strong organizational and coordination abilities
• Comfortable learning new systems and workflows
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Advanced experience using Microsoft Office suite and MS Teams

Preferred

• Experience in healthcare, healthcare technology, or healthcare administration
• Experience supporting onboarding, training, customer success, or client engagement activities
• Familiarity with medical clinics, healthcare workflows, or healthcare operations
• Experience with Maximizer CRM
• Experience with Atlassian Jira and Confluence

Personal Attributes

• Positive and professional
• Adaptable and collaborative
• Calm under pressure
• Strong initiative and accountability
• Client-focused and solutions-oriented
• Confident and calming presence
• Eager to learn and grow

Working Environment

• Full-time permanent position
• Hybrid/remote flexibility may be available
• Collaborative team environment
• Engaging social spaces
• Fast-paced and evolving operational setting

Why Join Medinet?

• Meaningful work supporting healthcare organizations
• Opportunity to actively shape a growing service area
• Collaborative and supportive environment
• Opportunity to contribute to operational transformation and innovation
• Medical and dental benefits

Salary range: $62,000 - $68,000 depending on experience

Apply at: careers@medinet.ca