Talent.com
Hinduja Global Solutions
Entry-Level Customer Service Representative – Waterloo, ON – HGSHinduja Global Solutions • Breslau, Ontario
Entry-Level Customer Service Representative – Waterloo, ON – HGS

Entry-Level Customer Service Representative – Waterloo, ON – HGS

Hinduja Global Solutions • Breslau, Ontario
1 day ago
Job type
  • Full-time
  • Part-time
Job description
HGS is looking for enthusiastic customer service representatives to service our client's support needs during World Cup 2026! If you're a football fan or just looking for a great summer job - we'd love to meet you! Full and Part-Time positions available.

Job Description:

Your Impact: As an English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience!

So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls and chat and field queries.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution
  • Use multiple computer systems to research products, services, common problems and solutions offered
  • Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $17.60 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits (if applicable)
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast growing organization
  • People focused environment where you'll make lifetime connections and friendships

What we are looking for:

What really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, empathetic, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people's lives, you'll love this opportunity!

Requirements:
  • You're at least 18 years of age
  • You must be physically living in and able to work in the Waterloo Ontario office.
  • You can work between the hours of [6 AM and 10 PM EST], but have flexibility as business needs may change
  • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent English communication skills, both oral and written
  • You're comfortable working from home and have a suitable space with a hard-wired internet connection

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass preemployment tests and an interview.

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contacttalk2us@teamhgs.com. Personal information is handled in accordance with applicable privacy laws.
Create a job alert for this search

Entry-Level Customer Service Representative – Waterloo, ON – HGS • Breslau, Ontario

Similar jobs

Junior Pharmaceutical Representative (SW Ontario)

Inizio Engagekitchener, on, Canada
Full-time

Junior Pharmaceutical Representative / SW Ontario.Inizio Engage Canada is in search of a team of Junior Pharmaceuticals Representative that have sales or customer service experience that will raise... Show more

 • Promoted

Field Service Technician / Senior Field Representative, Technology Service

Ricoh USA, Inc.Kitchener, Region of Waterloo, CA
Full-time

Field Service Technician / Senior Field Representative, Technology Services – Kitchener-Waterloo Territory.The Service Technician services and repairs a variety of office equipment (Multi-Function ... Show more

 • Promoted

Supervisor of Total Compensation Services

Region of WaterlooCambridge, Region of Waterloo, Canada
Full-time

Lead compensation initiatives at Waterloo Regional Police Service.This in-person supervisory role focuses on compliance and staff development within a dynamic team environment.As the Total Compensa... Show more

 • Promoted

Entry-Level Buyer Position for Materials Sourcing and Procurement

Mirion TechnologiesCambridge, Region of Waterloo, CA
Full-time

Join a vibrant team as a Junior Buyer focused on procurement and inventory management.Ensure the timely sourcing and purchasing of materials to foster a smooth manufacturing process.You will play a... Show more

 • Promoted

Entry-Level Quality Engineer Position

Linamar CorporationGuelph, ON, CA
Full-time

Launch your engineering career as a Junior Quality Engineer with Linamar.Focus on maintaining high quality standards through inspection design and procedural compliance in a collaborative environme... Show more

 • Promoted

Bilingual Customer Service Representative (Retail) - guelph

Empire Lifeguelph, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Construction Inspector

Ontario Water Works AssociationBrantford
Full-time

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy.GTHA, Wat... Show more

 • Promoted

Entry-Level Order Entry & Invoicing Specialist

Demant PolskaKitchener
Full-time

A leading hearing healthcare organization in Kitchener is looking for an entry-level Order Entry and Invoicing staff member.The role involves generating and invoicing orders, handling returns, and ... Show more

 • Promoted

Regional Maintenance Associate - Residential (Kitchener/Waterloo, ON)

MorguardKitchener, Region of Waterloo, CA
Full-time

The Regional Maintenance is primarily responsible for general, preventative and repair maintenance of a portfolio of buildings, apartment units, and grounds.This role responds to emergency situatio... Show more

 • Promoted

Environmental Junior Project Manager - Full Time (Waterloo Region, Ontario)

XperaKitchener, Region of Waterloo, CA
Full-time

Pario Engineering & Environmental Sciences LP - SciencesEnvironmental Junior Project Manager - Full Time (Waterloo Region, Ontario).With offices across Canada, Pario Engineering & Environmental Sci... Show more

 • Promoted

Entry-Level HVAC Installer — Growth & Training

Reliance Home ComfortBrantford
Full-time

A leading home services provider in Brantford, Ontario, seeks a Jr Installer/Jr Technician to join the team.You will be responsible for repairing and maintaining HVAC equipment while ensuring a pos... Show more

 • Promoted

Home Improvement Sub Contractor Residential Kitchener/Waterloo

Genesis Health ClubsKitchener
Full-time

Handyman Connection of Kitchener, Waterloo, Cambridge and Guelph is seeking an experienced Contractor to support our growing customer base.Earn $32-37/hour, depending on your skills and availabilit... Show more

 • Promoted

Live-In Building Manager - Kitchener & Waterloo, ON

WilliamsandmcdanielKitchener, Region of Waterloo, CA
Full-time

Strong organizational and maintenance skills.Flexibility to work some evenings and weekends.Previous building management experience is an asset.This role is ideal for semi-retired coupleslooking to... Show more

 • Promoted

Delivery & Inside Sales Associate — Drive Customer Growth

White Cap CanadaCambridge, Region of Waterloo, CA
Full-time

A leading construction supply company in the Region of Waterloo, Cambridge is seeking a Customer Service Representative responsible for providing exceptional service and generating sales.The ideal ... Show more

 • Promoted

$20hr Bilingual French Customer Service- In Office in Waterloo

ABL EmploymentGuelph, ON, CA
Permanent +1

Bilingual French Speaking Customer Service Representative for a product support role.In Office in Waterloo, long term position answering inbound calls.This is a direct hire position.Are you fluent ... Show more

 • Promoted

Residential Sales Representative/Broker - Kitchener, Waterloo, Cambridge and Surrounding Areas

Coldwell Banker Venture RealtyCambridge, Region of Waterloo, CA
Full-time

Our mission is to provide services that support our Realtors success by providing end to end solutions so they can focus on building their business.Coldwell Banker Peter Benninger Realty serves the... Show more

 • Promoted

Customer Service Representative Simcoe

Enterprise HoldingsSimcoe, ON, CA
Full-time

Elevate customer experiences in Simcoe, Ontario with Enterprise Mobility as a Customer Service Representative.Engage customers face-to-face and assist with their rental needs through hands-on train... Show more

 • Promoted

Customer Service Representative Ayr Farmers Mutual

Ontario Mutual Insurance AssociationAyr, ON, CA
Full-time

Customer Service Representative.Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annuall... Show more

 • Promoted

Customer Service Representative - Collision Repair

CSN CollisionGuelph, Ontario, Canada
Full-time

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition.Sin... Show more

 • Promoted

Customer Service Representative

FUCHS LUBRICANTS CO.Cambridge, Region of Waterloo, CA
Full-time

MOVING YOUR WORLD By Focusing On Your Success.FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow.We stand behind our core values: trust,... Show more