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Technical Support & Automation ExpertTop Hat • Winnipeg, Canada
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Technical Support & Automation Expert

Technical Support & Automation Expert

Top Hat • Winnipeg, Canada
4 days ago
Job type
  • Full-time
Job description
Join Top Hat as a Technical Support & Automation Expert, focusing on AI-driven solutions for customer self-service. Use your knowledge to refine workflows and enhance Salesforce functionalities.

This role centers on melding automation with technical support, requiring expertise in Salesforce and a keen understanding of customer needs. With a logic-first approach and experience in helpdesk environments, you will create innovative solutions, handle escalations, and lead peak support efforts with technical acumen.

Key Responsibilities: • Proactively develop AI workflows to minimize customer friction • Enhance internal processes using Salesforce for efficient operations • Address technical escalations while improving AI accuracy • Own training modules for offshore technical support • Optimize the Knowledge Base for smarter customer interactions

Requirements: • 1-2 years in a technical support capacity • Solid grasp of Salesforce backend concepts • Ability to translate technical jargon into clear solutions • Enthusiasm for AI tools and automation • Strong analytical and problem-solving mindset

Be at the forefront of customer support automation at Top Hat. #J-18808-Ljbffr
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Technical Support & Automation Expert • Winnipeg, Canada

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