Learning Coordinator

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

BDO is transforming how learning happens and we are looking for a Learning Coordinator who can help keep our learning programs organized, consistent, easy to access, and supported by smart use of technology and AI-enabled tools.

This is a 12-month replacement opportunity within the Learning Technology team, designed to provide flexible coordination and administrative support across both learning program delivery and learning platform operations. You will help ensure programs are scheduled, launched, tracked, supported, and closed out accurately across Workday, Percipio, Microsoft Teams, and related learning tools.

You will join a collaborative Learning Technology team within Talent Development, working closely with program owners, facilitators, platform administrators, and internal stakeholders. You will:

• Act as a coordination bridge between program owners and the Learning Technology team, helping translate program requirements into accurate platform setup, learner access, tracking, reporting, and support activities
• Use Microsoft Copilot and other approved AI-enabled tools as a regular part of coordination work to improve productivity, consistency, and speed, including drafting and refining communications, summarizing feedback or meeting notes, organizing information, preparing first drafts of process documentation, and creating reusable templates or prompts
• Identify practical opportunities to simplify, standardize, or automate recurring administrative workflows using Microsoft 365 tools, Copilot, Forms, Lists, templates, checklists, or other approved tools, escalating ideas and sharing learnings with the team
• Flex between program delivery coordination and learning technology administration based on business cycles, program volume, platform activity, reporting cycles, and team priorities
• Coordinate program and cohort logistics, including calendars, session scheduling, facilitator bookings, invitations, Microsoft Teams setup, cohort structures, breakout groups, waitlists, registrations, and confirmation processes
• Support learning platform administration across Workday, Percipio, Microsoft Teams, learning calendars, program trackers, and the Talent Development site, including session setup, learner enrollment, content updates, completion tracking, learner access, banners, links, materials, and platform quality checks
• Support pre-program, reminder, post-program, and sustainment communications by preparing and sending participant materials, learning resources, nudges, follow-ups, FAQs, and stakeholder updates
• Monitor and manage the BDO Learn inbox and related learner inquiry channels, triaging participant and stakeholder questions, routing requests appropriately, identifying recurring themes, and following up on outstanding items
• Track attendance, participation, completion, survey responses, and engagement across programs, ensuring records are accurate, organized, and accessible for program owners, the Learning Technology team, and reporting stakeholders
• Provide end-to-end production support for virtual sessions, including setup, live facilitation of technology and participant experience, real-time troubleshooting, and post-session closeout activities.
• Support program evaluation and reporting by creating and distributing surveys, consolidating feedback, pulling data from multiple systems, maintaining trackers, preparing inputs for quarterly and annual L&D reporting, and using approved AI-enabled tools to support first-draft summaries where appropriate
• Document current operational processes, maintain templates and checklists, track lessons learned and action items, and identify practical opportunities to streamline scheduling, communications, tracking, reporting, platform administration, and tool usage

How do we define success for your role?

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect & Collaboration.
• You understand your client's business, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
• You identify, recommend, & are focused on effective service delivery to your clients.
• You share in an inclusive & engaging work environment that develops, retains & attracts talent.
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
• You grow your expertise through learning & professional development.

Qualifications & Experience

• 1-3 years of experience in learning administration, program coordination, HR coordination, project coordination, administrative support, learning technology administration, or a related role.
• Strong organizational and administrative skills, with the ability to manage multiple programs, cohorts, stakeholders, deadlines, system tasks, and recurring operational details with accuracy.
• Experience coordinating virtual, hybrid, or in-person sessions, including scheduling, calendar management, meeting technology, participant communications, materials distribution, and attendance tracking.
• Comfort working with data and reporting inputs, including attendance records, survey results, completion data, participant trackers, dashboards, and Excel-based reporting files.
• Experience using Microsoft Teams, Outlook, Excel, SharePoint or intranet tools, survey tools, Workday, Percipio, or similar learning platforms is considered an asset.
• Strong written and verbal communication skills, with the ability to draft clear learner-facing and stakeholder communications and follow up professionally.
• Tech-savvy, curious, and process-minded, with comfort learning new systems, troubleshooting basic issues, and identifying practical ways to improve workflows, tools, and administrative processes.
• Comfortable using Microsoft Copilot and willing to continue building capability with approved AI-enabled tools to support productivity, communication, summarization, documentation, workflow efficiency, and continuous improvement. Experience using Microsoft 365 tools, Power Automate, Forms, Lists, or similar tools to streamline administrative workflows is considered an asset.