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IT Services - Client ExperienceJob Summary
The Team Lead, Service Desk provides day to day supervision of the IT Service Desk Analysts, IT Lab Monitors and IT Service Desk Co-op positions. The position is responsible for delivering the highest quality service experience to students, faculty, and staff.
The Incumbent leads the day-to-day operations of the IT Service Desk and Computer Lab Monitors by applying strong leadership, mentorship, and technical skills. They ensure client requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and service requests. They also inspire and motivate a culture of continual process improvement within these teams, as well as with the wider IT Services team.
Qualifications
How to Apply
Please submit your resume and cover letter by the application deadline.
Team Lead, Service Desk • Abbotsford, BC, CA
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