Representative - Account Development

Job Description At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are looking for a Representative - Account Development that is a phone-based role responsible for growing and retaining a portfolio of Small Medium Enterprise - Small Business and Corporate Clients. The role focuses on developing consultative B2B relationships to drive incremental growth to all accounts, generating growth and building opportunities to expand and sustain charge volume while maintaining and improving business relationships in a team environment.

Responsibilities

Accomplish and exceed 100% Key Performance Indicators (KPI).

Lead, grow and retain Small Medium Enterprise - Small Business and Corporate Clients portfolio.

Track and report on performance including multiple pipelines and activities using SalesForce.com.

Identify new opportunities with existing clientele and maintain a balanced pipeline.

Drive engagement and maximize spend opportunities by gaining an in‑depth understanding of a customer’s B2B expense management process and identifying key suppliers through obtaining Accounts Payable documentation.

Analyze and develop negotiations based on consultancy and diagnosis to detect client needs and expand opportunities and increase charge volume.

Conduct research and utilize knowledge of competitive landscape and internal tools to build defensive/offensive strategies to engage/retain cardmembers.

Collaborate with internal and external partners to identify growth opportunities, problem solve and increase cardmember spend.

Develop authentic relationships with clients through active listening and open communication.

Utilize tools to influence and positively affect discussions with cardmembers and internal contacts to maximize spend opportunities and drive engagement.

Keep up‑to‑date on products, competition in the financial services space, and relevant developments in target industries.

Develop key internal relationships with Risk Management, Commercial Underwriting, Call Centre Operations, Global Business Management Partners and Global Merchant Services.

Help manage the relationship between customers and American Express to maximize customer satisfaction, profitability and retention.

Qualifications

Minimum 2-3 years experience in consultative selling and account management within an outbound phone‑based environment. B2B experience an asset.

University/College graduate or equivalent combination of education and meaningful business experience.

Ability to network through complex organizational structures to uncover product and process improvement opportunities.

Strong probing, communication, presentation skills and an ability to deliver a compelling message within the Small Medium Enterprise payments industry.

A true challenger who teaches new insights to differentiate Amex solutions, tailors messages for resonance and takes control of the buying process by articulating the risk of not moving forward.

Ability to maintain composure handling corporate customer issues, focusing on quality service delivery and follow‑up.

High levels of initiative, self‑motivation and effective time management.

Strong analytical, financial and general business acumen. C‑level exposure an asset.

Prior experience/knowledge in payment industry an asset.

Strong Microsoft Word, PowerPoint, Excel skills.

The stated salary range represents the expected compensation for this job requisition. Ultimately, pay will consider location, experience and other job‑related factors.

Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship for these positions.

The job posting is for an existing vacancy.

Benefits

Competitive base salaries

Bonus incentives

Support for financial well‑being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment. All people who apply or work for Amex are treated with dignity and respect and are provided equal treatment with respect to employment, regardless of prohibited grounds. If you have a disability and need accommodation, please speak with the recruiter for more information.

Offer of employment with American Express is conditioned upon successful completion of a background verification check, subject to applicable laws.

About Us At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together we will help define the future of American Express.

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