POSITION OVERVIEW The Installation Assistant Manager is responsible for overseeing all aspects of the installation department to ensure that projects are completed efficiently, effectively, and in alignment with the company's organizational policies, procedures, and strategic goals.
This leadership role requires both office-based coordination and field-level oversight to drive operational excellence.
RESPONSIBILITIES Leadership & Team Management • Lead and manage both office and field teams, including oversight of 10+ subcontractors and 2+ office staff members • Supervise subcontracted installation crews as needed to ensure quality and timeliness • Maintain adequate staffing levels for both support staff and installation crews • Hold team members accountable for key installation metrics: first-time completion rates, installation lead times, installation gross margins, and crew productivity Project Oversight & Quality Assurance • Ensure all jobs are completed within designated timeframes and meet the highest quality standards • Perform order verifications for scheduled installations, confirming orderable dimensions and special requirements • Conduct routine job site inspections per installation guidelines • Troubleshoot problem jobs, develop action plans for recovery, and follow through to completion Customer & Stakeholder Relations • Follow up with customers after installation completion to ensure satisfaction • Interact with Operations and Sales personnel to resolve job-related issues • Promote company commitment to customer satisfaction and ease of doing business • Support the Replacement Department in achieving branch standards for returns, allowances, and customer satisfaction Financial & Administrative • Track and assist with collecting outstanding accounts receivable • Provide order and job documentation support as needed • Other duties as assigned by management QUALIFICATIONS Required • 3–5 years of supervisory experience in window installation management or equivalent field • Experience in both office and field operations • Superior computer skills (PSI, OMS, PQM) • Excellent verbal and written communication skills • Strong organizational abilities with ability to multitask and set priorities effectively • Proficiency in problem-solving and self-direction • Excellent math skills, including measurements, dimensions, square footage calculations, discounts, percentages, and billing • Basic understanding of construction blueprints Preferred • Ability to present information clearly and gather information from customers, managers, and colleagues • Ability to adapt quickly to shifting priorities and tight timelines WORKING CONDITIONS • Office-based role with occasional field visits • Standard equipment: computer, phone, and scheduling tools • Fast-paced environment requiring quick thinking and proactive problem-solving • Flexibility to adapt to changing priorities and tight deadlines WHY JOIN DURABUILT?
We are committed to building with purpose: INNOVATIVE – Join a team that continually seeks to improve and create value ACCOUNTABLE – We stand behind our work, our people, and our brand CARING – We genuinely support each other, our customers, and our communities GROWTH-MINDED – We invest in your professional development and expect excellence We believe in diversity, inclusion, and equal opportunity for all.
We welcome applicants from every background, experience, and identity.
Thank you for your interest in joining Durabuilt Windows & Doors! Thank you for applying!
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Installation Assistant Manager • Calgary, AB, CA
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