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ConvergentIS
Senior Vice President, Customer SuccessConvergentIS • Winnipeg, Canada
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Senior Vice President, Customer Success

Senior Vice President, Customer Success

ConvergentIS • Winnipeg, Canada
5 days ago
Job type
  • Full-time
Job description
Lead customer transformations as the Senior Vice President of Customer Success at ConvergentIS. This role integrates key post-sale functions to guarantee effective ERP implementations for large organizations.

You will be a vital part of the executive team, driving the success of multiple departments including Implementation and Support. Your responsibilities will encompass revenue management and expanding client relationships while navigating the complexities of customer engagements in sectors like utilities and mining. Your leadership will ensure that our enterprise solutions genuinely create impactful outcomes.

Key Responsibilities: • Direct the customer success operational strategy • Foster relationships at the executive client level • Accountability for revenue and retention objectives • Recruit and develop customer success talent • Optimize team interactions throughout the customer lifecycle

Requirements: • Over 15 years in supply chain transformation • Significant experience in ERP implementations • Track record in SaaS and transformation • High-level communication and commercial awareness • Capability in managing AI-focused projects

Elevate your career at ConvergentIS by leading impactful customer transformations in an innovative environment. #J-18808-Ljbffr
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Senior Vice President, Customer Success • Winnipeg, Canada

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