Job descriptionKey Responsibilities Conduct operational shadowing across Catering, Event Delivery, Service Coordinator, and Service teams to understand current workflows.
Gather and analyze data related to:
Floor utilization and room usage
Menu ordering patterns and client preferences
Event feedback and service performance
Develop and implement tracking tools (Excel/SharePoint) for operational insights and reporting.
Support the creation and standardization of key process documentation, including:
Pre-event and post-event (Pre-Con/Post-Con) checklists
Coordinator workflow enhancements and proactive advising guides
Design and build a visual Menu Binder to support catering selection and client engagement.
Identify opportunities to improve coordinator effectiveness through upselling, event planning guidance, and space optimization.
Assist in evaluating and improving event delivery consistency and service standards.
Analyze trends and provide actionable recommendations to improve client experience and operational efficiency.
Collaborate with leadership to validate project scope, priorities, and deliverables.
Secondary Responsibilities
Support data management and documentation for the Hospitality Executive Dining Room and Conferencing program on BOX and W Drive.
Organize and maintain master documents and shared resources
Assist in building and refining Standard Operating Procedures (SOPs)
Contribute to the development of program frameworks and process improvements
Ensure documentation is accurate, up-to-date, and aligned with internal standards
Assist with new projects such as Signage and Sustainability
Additional Responsibilities
BOX & W Drive documentation management
Organization of CBRE work orders, creating and developing new operational procedures
Attend weekly operational meetings
Meeting minutes taken as required
Additional audits & other projects as required
Qualifications and Skills
2+ years of experience in project coordination, program support, or a similar role
Strong organizational and documentation management skills
Experience working with large datasets, vendor information, or program documentation
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and collaboration tools
Excellent communication and stakeholder coordination skillsAbility to manage multiple priorities and meet deadlines in a fast-paced environment
High attention to detail and process-oriented mindset
Working Conditions
On-site days in-office, in accordance with RBC standards
Standard business hours: Monday to Friday, 10:00 AM to 4:00 PM
Success Criteria
Clear, standardized, and accessible documentation across all program materials
Develop a clear, practical Hospitality Conferencing Playbook including buffet setups, service standards, and operational checklists.
Timely completion of deliverables within the 4-month contract period
Compensation The hourly wage rate for this position is $26. Compensation will be determined based on relevant skills, experience, qualifications, and internal equity.
Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.
EEO Statement Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
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