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NTT America, Inc.
Industry Consulting Sr. ManagerNTT America, Inc. • Winnipeg, Canada
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Industry Consulting Sr. Manager

Industry Consulting Sr. Manager

NTT America, Inc. • Winnipeg, Canada
5 days ago
Job type
  • Full-time
Job description
Industry Consulting Sr. Manager Location: Toronto, Ontario (CA-ON), Canada (CA).

Key Responsibilities

Lead IT Service Management (ITSM) engagements from strategy design through implementation, focusing on technology-based process automation and systems design & testing.

Develop multi-year implementation roadmaps to achieve client business objectives and present strategic direction to C-suite executives.

Conduct process assessments and compliance evaluations to improve ITSM capabilities and maturity.

Collaborate with senior IT executives and operational managers to design and document IT business processes and related enabling technologies.

Manage end-to-end delivery of consulting and technical projects, ensuring timelines, budgets, deliverables, risks, and issues are effectively managed.

Build strong client relationships and provide strategic advisory services to enhance business engagement and operating models.

Lead workshops and requirements gathering sessions to determine process and technology requirements.

Provide team management and leadership, coaching skills, and practice leadership/management.

Qualifications

Bachelor of Science in Computer Science & Applied Mathematics or related field.

10+ years of experience in IT, IT Operations, and Process Management.

Minimum 3 years managerial/leadership experience

Proven track record in IT Service Management, Process Design & Management, and Business Change Management.

Strong analytical skills and problem-solving capabilities.

Excellent communication skills and ability to build strong client relationships.

Preferred Qualifications

ITIL Certification (Expert v3 and Service Manager v2).

ServiceNow Certified Systems Administrator

Familiarity with strategic planning and execution in a consulting environment.

EEO Statement NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).

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Industry Consulting Sr. Manager • Winnipeg, Canada

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