Customer Service Manager - Electrical

Are you a dynamic leader with a passion for electrical industrial distribution or supply of electrical automation products? Are you looking to make a significant impact by mentoring a growing team while staying connected to the technical world of pneumatics and electrical components? We are currently seeking an experienced Customer Service Manager to lead a small dedicated team at our client's location in Cambridge.

As a Customer Service Manager, you will be the cornerstone of the Cambridge branch’s internal operations. You will be responsible for navigating diverse personalities, fostering a professional yet supportive culture, and ensuring that the Cambridge Distribution Center maintains its reputation for excellence. If you are a professional who thrives in a business-casual environment where the owners know your name and your career growth is a priority, this Customer Service Manager opportunity is for you.


Advantages
- Competitive salary range of $65,000 to $70,000 per year, with flexibility for highly qualified candidates.
- Comprehensive benefits package including 100% medication insurance coverage starting after 3 months.
- Annual company-wide performance bonus and yearly salary adjustments every spring.
- Significant advancement opportunities at both the branch and national levels within a growing, Canada-wide organization.
- Group RRSP program with a 2% employer match.
- 3 weeks of vacation and paid sick days.
- Free on site parking.

Responsibilities
You will oversee the daily flow of the office, managing everything from high-profile vendor interactions to helping the warehouse during peak periods.
This role is perfect for a leader who understands that in industrial distribution, technical knowledge is the foundation of effective leadership. Duties will include:

- Conduct regular coaching sessions and provide leadership support to a high performing team.
- Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution.
- Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews.
- Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes.
- Foster a collaborative "one team" culture, occasionally supporting the Distribution Center during high-volume periods.
- Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Cambridge head office.

Qualifications
- 3+ years of supervisory or team lead experience in a professional environment with strong leadership and mentorship capabilities.
- Essential industry experience in factory automation, pneumatics, or electrical distribution.
- Solid understanding of the industrial distribution sector and the importance of supply chain deliverables.
- Previous experience managing an inside sales or customer service team is highly preferred.
- Must be comfortable working 100% on-site at the Cambridge head office.
- Familiarity with ERP and CRM tools is an asset.

Summary
If you are interested in the Customer Service Manager role, please see below how to apply:

How to apply:
1) Respond directly to this job posting by registering and applying to the posting directly at www.randstad.ca
2) Please also directly email: saudia.yusuf@randstad.ca with the title "Customer Service Manager - Electrical"

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.