We’re looking for a Provider Specialist to join our Claims team at MBPS. In this role, you are expected to review and process long-term care claim initiation requests, ensuring accuracy, completeness, and timely progression using sound judgment and multiple systems. You will also handle policyholder follow-ups, urgent vendor requests, and escalations, ensuring efficient resolution and strong coordination to support a seamless claims experience.
Position Responsibilities:
Reviews and processes requests from external customers to initiate long-term care claims, ensuring forms are complete and in good order to avoid delays.
Exercises sound judgment, supported by system tools, to determine claim readiness and eligibility for initiation.
Contacts policyholders (via call or system-generated letter) when submissions are incomplete, selecting the most appropriate follow-up approach.
Handles urgent vendor requests promptly to support timely claim progression.
Manages escalations related to claim initiation, requirements, or follow-ups, ensuring thorough and accurate resolution.
Utilizes multiple claims systems effectively, maintaining a strong working knowledge of each.
Performs additional tasks and responsibilities as assigned.
Required Qualifications:
At least 3 years of administrative or business operations experience
Strong administrative background with a high level of accuracy and attention to detail
Excellent verbal communication skills with the ability to engage professionally with stakeholders
Proficient in Microsoft Office and overall strong computer skills
Excellent typing skills with the ability to produce quality work efficiently
Preferred Qualifications:
Highly organized, proactive, and demonstrates strong initiative and problem-solving abilities
Customer-focused, with experience in a service-oriented environmen.
Ability to multitask, prioritize, and perform effectively in a fast-paced, deadline-driven environment
Collaborative mindset with the ability to work effectively within a team environment
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact <.
Working Arrangement
HybridProvider Specialist • Toronto, Ontario
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