Vice President, Operations

Vice President, Operations Be a key senior leader in a purpose‑driven organization, shaping the experience, performance, and long‑term success of a growing retirement portfolio across Canada.

Lead refined, hospitality‑driven operations that elevate service, inspire high‑performing teams, and ensure our communities consistently feel welcoming, seamless, and exceptional.

Play a pivotal role in redefining senior living through operational excellence, thoughtful leadership, and a deep commitment to lifestyle, wellness, and connection within a values‑led organization.

At V!VA, Making Today Great! is our promise to Community Members, Team Members, and partners. If you are a collaborative, ethical, and strategic operations leader who leads with intention and heart, we’d love to hear from you.

Opportunity Overview We are seeking an experienced and visionary Vice President, Operations to join our Senior Leadership Team. Reporting directly to the President, this executive role is responsible for providing strategic and operational leadership across V!VA’s portfolio of retirement communities. The Vice President, Operations will drive operational excellence, financial performance, and exceptional Community Member experiences while building strong leadership capability across the organization.

This is a highly influential role for a collaborative, people‑focused leader who thrives in a fast‑paced, growth‑oriented environment and is passionate about delivering best‑in‑class service.

Key Responsibilities Operational Leadership & Performance

Provide overall leadership and direction for day‑to‑day community operations, ensuring high standards of service, care, safety, and hospitality.

Drive achievement of operational, financial, and performance targets through effective planning, execution, and cost management.

Monitor occupancy, KPIs, and financial results, proactively identifying risks and opportunities for improvement.

Partner closely with Community Directors and Regional leaders to support underperforming communities and implement corrective strategies.

Strategic & Financial Accountability

Contribute to corporate strategy, budgeting, and long‑term operational planning.

Support pricing strategies, pro‑forma models, and financial planning for new and existing communities.

Collaborate with Asset Management, Construction, and Design teams on capital deployment, new community openings, and renovations.

Ensure all communities achieve and maintain Ontario Retirement Communities Association (ORCA) accreditation.

Operational Excellence & Systems

Lead the development, implementation, and standardization of best‑in‑class operating systems and processes across all communities.

Oversee operational software and systems implementation, including vendor selection, training, and data privacy compliance.

Develop and maintain audit tools to ensure operational consistency, regulatory compliance, and alignment with V!VA values.

Community Member Experience & Risk Management

Champion a culture of service excellence and continuously enhance the Community Member experience.

Monitor satisfaction metrics, analyze feedback, and ensure service offerings remain competitive and industry‑leading.

Support Community Directors in managing complex issues, including complaints, operational challenges, and regulatory matters.

Ensure health, safety, and wellness standards meet or exceed regulatory and organizational expectations.

Build, lead, and mentor a high‑performing operational leadership team.

Drive talent development, succession planning, and performance management across the organization.

Foster collaboration, accountability, and engagement while modelling V!VA’s values and service‑focused culture.

Act as a trusted advisor to community leaders and executive colleagues.

Qualifications

Post‑secondary education in Business Administration, Health Care Administration, or a related field; a Master’s degree is an asset.

Minimum 10 years of progressive operational leadership experience, including 5+ years in a senior management role.

Strong background in operations, hospitality, property management, and financial management.

Proven P&L accountability with a track record of driving revenue growth and operating income.

Experience leading multi‑site operations in a regulated environment.

Strong strategic thinking, financial acumen, and problem‑solving skills.

Exceptional communication, leadership, and influencing capabilities.

High emotional intelligence, integrity, and a people‑first leadership style.

Proficiency in Microsoft Office and comfort leveraging technology and data to drive decisions.

Valid driver’s licence and ability to travel regularly.

Working Conditions

Hybrid schedule: minimum of three days on‑site at North York Home Office or V!VA communities across Ontario.

Regular travel to V!VA communities, vendors, and partners.

Flexible schedule required, including occasional evenings and weekends.

Fast‑paced, high‑impact executive role with significant responsibility and autonomy.

Why Join V!VA At V!VA, you will play a meaningful role in shaping the physical environments and long‑term value of our V!VA communities while working within a collaborative, values‑driven leadership team.

As we continue to invest in and expand our portfolio, this is your opportunity to help elevate the standard of retirement living across Ontario — and build something truly impactful.

EEO Statement V!VA Retirement Communities is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, genetics, or any other basis protected by law. If you require an accommodation due to a disability during the recruitment process, please let us know — we are committed to working with you to meet your needs.

AI Disclosure V!VA Retirement Communities uses AI‑enabled tools to support the initial screening of applications. All applications are reviewed by a member of our Talent team, and hiring decisions are not made by automated systems alone.

Apply today and help us continue to raise the bar in retirement living.

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