Learning and Development Coordinator

Learning and Development Coordinator

Employment Type: Full-time, Permanent

Hours Worked: 37.5 hours per week, Monday-Friday 9 am – 5 pm

Department: Patient Support Programs

Reporting To: Senior Manager, Program Development and Technology

Salary Range: $55,000 to $65,000 (based on experience)

Position Summary

The Learning and Development Coordinator (LDC) plays a crucial role in fostering a culture of continuous growth within the Patient Support Programs Department. The LDC supports department operations by onboarding new staff, conducting maintenance and compliance training, and providing support to the management team with various development projects. This role ensures all staff are properly trained and up to date with necessary procedures and policies. The LDC also identifies staff who need assistance with their caseload, ensuring continuity and efficient operations. The coordinator works collaboratively with all teams to achieve the best outcomes for the organization and its staff.

General Responsibilities & Essential Functions

• Plan, organize, and deliver net-new, maintenance and compliance training sessions for current and new staff members.
• Collaborate with management and staff to identify training needs and ensure all training requirements are met.
• Monitor compliance training records to ensure all staff are current with required certifications and training, and report on completion and compliance to management.
• Support the creation, upkeep, and enhancement of training materials, presentations, and guides.
• Maintain and update the Learning Management System (LMS), upload course materials, monitor engagement, and generate reports on employee learning progress.
• Maintain accurate records of training activities, certifications, and compliance status for all staff members.
• Assess the effectiveness of training programs and make recommendations for improvements based on feedback and organizational needs.
• Assist with the coordination and facilitation of the onboarding process for new hires.
• Foster a positive and productive work environment by promoting learning and development initiatives that align with the company’s culture and values.
• Support the management team with various projects, including administrative tasks, tracking progress, and providing timely updates.
• Provide necessary coverage and assistance to maintain seamless operations and team efficiency.

Qualifications

• Experience in training, onboarding, staff development, and supporting cross‑functional teams.
• Strong organizational, time management, problem‑solving, and critical‑thinking skills.
• Proficient in Microsoft Office, Salesforce, Google Suite, Adobe applications, and LMS/virtual training platforms.
• Excellent written and verbal communication skills with attention to detail.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Self‑motivated, proactive, adaptable, and willing to learn.
• Experience in reimbursement, Patient Support Programs, or healthcare is an asset.
• Ability to work independently and as part of a team.

Education

• Completion of post‑secondary school required.
• Certification in Learning and Development, or a related field, or equivalent experience is an asset.

Working Conditions

• Office environment: a blend of sitting at a desk, standing, and working on a computer.
• Hybrid working schedule.

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer

Auxilium Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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