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Simnet Inc.
Senior IT Support Analyst at SIMNETSimnet Inc. • Winnipeg, Canada
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Senior IT Support Analyst at SIMNET

Senior IT Support Analyst at SIMNET

Simnet Inc. • Winnipeg, Canada
6 days ago
Job type
  • Full-time
Job description
Elevate your IT career with SIMNET as a Senior IT Support Analyst in Whitby, Ontario. bring your troubleshooting skills to a hands-on position in cloud computing support.

In this role, you will serve as the primary point of escalation for complex technical issues while mentoring junior team members. With strong expertise in IT helpdesk support, you'll interact daily with clients, manage support tickets, and ensure smooth technical operations. Your passion for technology and mentoring will contribute significantly to client satisfaction.

Key Responsibilities: • Provide deep troubleshooting for complex hardware and software issues • Manage and prioritize high volumes of support tickets • Communicate regularly with clients about ticket status • Document support activities in the knowledge base • Conduct server maintenance and software updates

Requirements: • 3+ years IT helpdesk experience • Understanding of Microsoft Active Directory and Exchange • Knowledge of backup and virtualization concepts • Strong communication and documentation skills • ITIL certification required within 6 months

Utilize your IT support expertise and mentoring ability to drive success at SIMNET in Whitby. #J-18808-Ljbffr
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Senior IT Support Analyst at SIMNET • Winnipeg, Canada

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