Senior Solutions Designer CRM

Position Summary
We are seeking a highly skilled Senior Solutions Designer CRM to lead the design, implementation, and evolution of complex, large-scale enterprise customer relationship management applications. In this role, you will analyze business requirements and author comprehensive functional and non-functional technical specifications. You will blend advanced Oracle Siebel CRM systems with Adobe Experience Manager (AEM) technologies to deliver robust, high-performance web and data solutions that align perfectly with enterprise security, capacity, and architectural standards.

Location: Toronto, ON (Onsite, 7.25 hours per day between 8:00 AM and 5:00 PM, Monday to Friday)

Contract Duration: Initial contract assignment based on project lifecycle, with extension options determined solely by remaining contract value, unused days, and operational necessity.



Advantages
Dual Ecosystem Expertise: Drive core technical designs across a premium enterprise stack combining Oracle Siebel CRM and Adobe AEM.

Architectural Blueprint Ownership: Translate high-level service definitions into physical hosting solutions, data structures, and integration protocols.

High Innovation Scope: Conceptualize entirely new system approaches, evaluate emerging market trends, and pitch forward-thinking application improvements.

End-to-End Delivery: Play a key advisory role across the entire software development lifecycle, from initial requirement gathering through migration and long-term system sustainment.



Responsibilities
Solution Architecture & Hosting Design: Undertake the design of robust application hosting technology solutions based on client service specifications, data policies, best practices, and enterprise cost models.

Requirements & Documentation: Gather client business requirements and corporate information mandates to develop detailed business design documents, technical specifications, and functional/non-functional requirements.

System Evaluation & Optimization: Conduct ongoing capacity, performance, and condition assessments of existing CRM systems; perform cost/benefit analyses and deliver recommendations for expansions, renovations, or legacy replacements.

Strategic Roadmap Support: Advise on both short- and long-term CRM solution development activities, helping to align ongoing initiatives with broader corporate IT strategic plans.

Migration & Deployment Planning: Create comprehensive technical frameworks for the secure installation, performance testing, deployment, and seamless migration of large, integrated multi-service applications.

Cross-Functional Collaboration: Partner with project managers, development teams, and business units to resolve technical hurdles, ensure project deadlines are met, and preserve system quality.



Qualifications
Must-Haves & Mandatory Requirements:
7+ years of deep experience designing solutions and implementing systems using Oracle Siebel CRM.

7+ years of deep experience designing solutions and implementing digital experiences using Adobe AEM technologies.

Extensive experience authoring Business Design Documents, functional requirements, and non-functional requirements for large-scale IT environments.

Demonstrated ability to develop and present entirely new concepts, conceptualize unique technical approaches, and design intricate, multi-tiered CRM systems.

Strong written and verbal communication skills, including advanced analytical, problem-solving, decision-making, and negotiation capabilities.

Solid knowledge of core database technologies, infrastructure security/recovery protocols, programming languages, and network communication protocols.

Familiarity with baseline project management methodologies (e.g., PMBOK), analytical modeling frameworks, and strict project deadlines.

Preferred & Nice-to-Have Skills:
Experience working with a Public Sector Transfer Payment (Grant) Model is a highly regarded asset.

Prior experience ensuring that corporate Quality Assurance (QA) standards are strictly established, followed, and maintained throughout the delivery cycle.



Summary
If you're interested in the Senior Solutions Designer CRM role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.