Dental Administrator

Job Description It’s the start of a busy day at the clinic. The schedule is full, the team is energized, and patients are arriving feeling welcomed and cared for before they even sit in the chair.

Behind the scenes, there’s someone making it all happen.

You’ve already confirmed appointments, greeted patients with a smile, answered questions, coordinated the schedule, and helped keep the day running smoothly and efficiently. Patients feel supported, the clinical team feels organized, and the entire office flows seamlessly.

That’s the impact of a great Dental Administrator. Welcome to Mackenzie West Dental.

Our Story At Mackenzie West Dental, patient care is about more than clinical excellence—it’s about creating a seamless, comfortable, and positive experience from the moment someone walks through the door.

We’re a patient-focused, team-driven clinic where collaboration, communication, and consistency are at the core of everything we do. Our environment is supportive, fast-paced, and built on mutual respect.

As part of Passion Dental Group, you’ll be connected to a network that prioritizes people, growth, and culture—offering opportunities to learn, develop, and build a meaningful career while still enjoying the close-knit feel of your home clinic.

Why This Role is Special This role is more than reception and scheduling—it’s about being the heartbeat of the clinic experience.

You’ll play a key role in:

Creating a welcoming and professional first impression for every patient

Keeping the schedule organized, efficient, and running smoothly

Supporting both patients and the clinical team throughout the day

Helping create positive, stress‑free experiences from check‑in to check‑out

Building long‑term patient relationships through communication and care

If you love organization, problem‑solving, connecting with people, and being the person who keeps everything running seamlessly—this role is incredibly rewarding.

What You’ll Be Doing As a Dental Administrator, you’ll be at the center of both the patient journey and the day‑to‑day clinic operations.

Your responsibilities will include:

Greeting patients and creating a warm, welcoming front desk experience

Managing phone calls, emails, and patient inquiries professionally and efficiently

Booking and coordinating appointments to optimize schedule flow

Confirming appointments and managing patient communications

Processing insurance claims, billing, payments, and follow‑ups

Maintaining accurate patient records and ensuring database integrity

Supporting the clinical team with scheduling coordination and patient flow

Assisting with recall and re‑care systems to support patient retention

Helping maintain systems and processes that keep the clinic running smoothly

Contributing to a positive, collaborative team environment

You’ll be the person who brings organization, energy, and consistency to every patient interaction.

The Role

Full‑time position

Schedule: Monday to Saturday (5 days/week) (Sundays off + one weekday off)

Compensation: $19.00 – $24.00/hour

What You Bring

Previous experience in a dental clinic environment is considered an asset

Strong understanding of dental billing, insurance, and front desk operations is preferred

Experience with scheduling and patient coordination is an asset

Proficiency with Microsoft Office (Cleardent experience is an asset)

Excellent communication and interpersonal skills

A strong customer service mindset with a passion for creating positive patient experiences

Comfort working in a fast‑paced environment and balancing multiple priorities

Strong attention to detail and problem‑solving abilities

A positive, team‑oriented attitude with a patient‑first mindset

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision‑making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI‑enabled tools may be used solely for note‑taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing careers@passiondental.ca

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