Technology Manager Digital Products

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Why this role matters

Every business day, millions of Canadians and thousands of Canadian businesses interact with Purolator through a tracking page, a delivery notification, or a self-serve tool. The digital experiences this role owns — Purolator Your Way, Notifications, Tracking, Purolator.com, and Vision — are how the country experiences our brand outside of the truck and the front door.

We are looking for a product leader to set the multi-year vision for these recipient and shipper experiences, raise the bar on customer-facing quality, and convert that work into measurable revenue, retention, and operational impact.

Role overview

This role is accountable for the strategy, roadmap and outcomes for Purolator's recipient and shipper reporting applications, including Purolator Your Way, Notifications, Tracking, Purolator.com, and Vision.

This role operates at the intersection of customer experience, technology, and commercial impact — translating customer insight and business priorities into a portfolio of products that customers actually use and that the business can measure.

As a leader within Product & Technology, you will champion a product-led, evidence-driven way of working: clear problem definition, real customer validation, disciplined

Responsibilities

Strategy & roadmap

• Define and lead the multi-year strategy and roadmap for the recipient and shipper digital portfolio, aligned to corporate priorities and customer needs.
• Use market analysis, competitive intelligence, and customer research to identify where Purolator should invest, defer, or sunset.
• Prioritize ruthlessly — make trade-offs explicit, defend them with evidence, and revisit them as conditions change.

Product discovery & delivery

• Own the end-to-end product lifecycle from problem definition through launch and post-launch optimization.
• Develop business cases — including financial modelling, ROI, and sensitivity analysis — to support investment decisions.
• Partner closely with Engineering and Architecture to translate product vision into scalable, secure, accessible solutions.
• Ensure solutions meet enterprise design, accessibility (AODA), and security standards.

Customer experience & insights

• Champion a customer-first approach grounded in qualitative research, behavioural data, and operational signals.
• Continuously identify friction points and unmet needs across the recipient and shipper journeys; benchmark against industry standards.
• Build closed-loop feedback mechanisms so insight flows back into the roadmap quickly.

Performance & analytics

• Define and monitor a clear KPI scorecard covering adoption, engagement, customer satisfaction, and commercial impact.
• Use data to inform roadmap decisions, prioritise investment, and surface trends, anomalies, and leading indicators.
• Drive a culture of experimentation, A/B testing, and continuous improvement.

Commercial & operational value

• Partner with Commercial and Operations stakeholders to ensure digital products support revenue growth, retention, and operational efficiency.
• Identify opportunities to streamline customer journeys, reduce friction, and lower cost-to-serve through better self-serve and automation.
• Translate product investments into measurable business outcomes.

Change management & adoption

• Lead structured change management for product launches and major enhancements.
• Drive internal readiness through targeted communications, training, and enablement with Sales, CX, and Ops.
• Define and execute adoption strategies that sustain usage and value beyond launch.

Leadership & team development

• Lead, coach, and develop a high-performing team of three Product Managers.
• Foster a culture of accountability, customer focus, and constructive challenge.
• Embed modern product management practices — including responsible use of AI tooling — into how the team works.

Qualifications and Experience

• 8+ years of experience in digital product management, strategy, or technology leadership.
• Experience leading and developing high‑performing teams
• Strong command of product management fundamentals — discovery, prioritization, agile delivery, and data-driven decision-making.
• Strong stakeholder management and executive communication skills; able to translate complex insights into clear narratives and decisions.
• Comfort working in a matrixed enterprise environment across Product, Engineering, Operations, Commercial, and CX.

Bonus Points

• Previous experience directly owning customer-facing products at scale.
• Experience in logistics, courier, supply chain, eCommerce, marketplaces, or other transactional B2B/B2C digital products.
• Practical experience using AI-enabled tools to accelerate research, discovery, or delivery — applied with appropriate governance.

Language Requirement: There are no language requirements for this position.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Director Product Management
---

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.