Position Description:
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week - subject to change at any time.
The L3 Support Analyst will be responsible for providing advanced application support, maintenance, and enhancement services for payment processing applications. The role involves troubleshooting production issues, supporting business-critical payment operations, coordinating deployments, and working closely with business, development, infrastructure, and vendor teams to ensure application stability and operational efficiency.
Your future duties and responsibilities:
. Provide Level 3 production support for payment applications and related systems. . Monitor, troubleshoot, and resolve complex production incidents, defects, and application issues within defined SLAs.
. Analyze root causes of application and system issues and implement corrective and preventive actions.
. Support and maintain payment processing applications built on Java and related technologies.
. Coordinate and manage business process orchestration activities for payment workflows and transactions.
. Perform bug fixes, application enhancements, and minor development activities based on business requirements. . Work closely with business users, clients, and cross-functional teams to understand issues and deliver effective solutions. . Participate in release planning, deployment activities, and production validations in coordination with CAB and release management teams. . Support application testing activities, including unit testing, integration testing, and validation of fixes and enhancements. . Coordinate with external vendors and third-party providers for issue resolution, system integration, and operational support. . Prepare and maintain operational documentation, incident reports, and support procedures. . Ensure adherence to organizational processes, security standards, compliance requirements, and operational best practices.
. Participate in on-call support and provide support during critical production deployments or incidents as required.
. Contribute to continuous improvement initiatives to enhance system stability, operational efficiency, and support processes.
Required qualifications to be successful in this role:
Must be able to:
. Provide Level 3 production support for payment applications and related systems.
. Monitor, troubleshoot, and resolve complex production incidents, defects, and application issues within defined SLAs.
*CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,–$,. This role is an existing vacancy.
#LI-MC1
Skills:
Sr. L3 Support Analyst • Toronto, Canada
Join Riverside Natural Foods Ltd.Canadian-based, family‑owned, and globally operating business, committed to leaving the world better than we found it.As a B‑Corp certified, Triple‑Bottom‑Line comp... Show more
Support Analyst to resolve client issues, provide customer service, and ensure ERP systems run smoothly.Requires Sage Intacct experience and strong communication skills. Show more
Automation Support Analyst – Data and Technology team.We are seeking a curious, solutions‑oriented analyst to support the stability, reliability, and availability of enterprise automations and AI‑e... Show more
Provide advanced technical support, resolving complex issues with AI tools, requiring experience in technical customer support and AI. Show more
TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace.Today, we have grown to be an industry leader organization by helping clients globalize their ... Show more
A leading technology company located in Toronto is seeking an Integrated Logistic Support Analyst to analyze naval replenishment designs and develop technical publications.The ideal candidate will ... Show more
Manager, Infrastructure Services.Toronto, Yonge & Eglinton (On-site).A Culture of Inclusion and Belonging.We welcome the unique contribution that you will bring to TVO.We have a diverse workforce a... Show more
Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market.The product market fit is excellent, and... Show more
Provide technical support for Blue Yonder supply chain platforms, resolve client issues, monitor systems, and mentor other analysts.Requires experience with JDA/Blue Yonder WMS/LMS and strong analy... Show more
Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need.At mthree... Show more
Toronto, Ontario M5V 3L9 Posted June 20th, 2026Job Type: ContractJob Category: ITJob DescriptionTitle: L3 Support – PegaLocation: Toronto, ON (Hybrid)Experience Required: 6–8 yearsRole DescriptionK... Show more
Founded in 2017, TripArc is a $750 million privately held company that powers the top Travel Agencies and Tour Operators in North America.Our expansive and growing network empowers seamless access ... Show more
A leading bank in the Americas is seeking a Technical Support Analyst, Applications to provide administration, maintenance, and technical support for various server systems.The role involves ensuri... Show more
Location: Toronto, ON (Hybrid 2-3 days onsite).Deliver Level 2/3 support for SAP Ariba modules (Sourcing, Contracts, Buying & Invoicing).Troubleshoot and resolve complex incidents, service requests... Show more
Technical Support Analyst – Wealth Systems (Toronto, ON).Senior Technical Support Analyst.This role involves troubleshooting applications, servers, and databases, analyzing data with.Provide techni... Show more
This is a hybrid role to be located in our Toronto, Canada office.Visa requires at least 3 days in office (details to be confirmed by the Hiring Manager).Interface with Elite Care primary team.Inte... Show more
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to c... Show more
Provides IT support for Fixed Income Trading & Sales desks, managing trading applications, and resolving technical issues for front and middle office stakeholders. Show more
Overview<br/><br/>Luxoft Financial Services has one of the worlds leading Murex practices.We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, up... Show more
Join TELUS Health as a Senior Application Support Analyst, where you'll tackle complex client questions in a flexible work environment.Leverage your technical acumen and customer service skills to ... Show more
){kind=logo}
