To sell the company and its services to new and existing clients, while meeting the customers needs, through personalized service by performing the following duties.
Travel throughout assigned territory to call on existing and prospective customers to solicit business, explain the services of the company to the client using consultative selling techniques - 60%
Telemarket existing and prospective customers to solicit business - 10%
Follow up with all customers regarding rate requests, increases, claims, service failures, concerns - 20%
Prepare reports of business transactions for corporate internal use ie. new business, lost business, competition, accounts at risk, accounts lost, questionnaires, sales leads, etc. - 10%
Recommend ways to improve service to customers, including the use of the website and relative efficiency tools, quality of bills of lading, packaging and reduce claims
Recommend ways to improve efficiency and effectiveness of the sales process
Other duties may be assigned
Must be computer literate
Good communication skills including proficiency at listening, selling (persuasion), problem solving, consultative selling techniques, etc.
Strong negotiation skills
Competent math skills i.e. cubing, calculation of rates, etc.
Proficient with geography
Must be flexible as job requires being able to deal effectively with changing circumstances, customer demands, last minute requests, deadlines and daily stress
Organizational and time management skills
Sales experience is an asset as is industry knowledge
Account Manager • London, Ontario, Canada
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