Description
Lead, coach and develop a team to consistently deliver standout guest service and exceed KPI targets.
Own P&L performance for the location — drive sales, margin, and conversion through coaching, loss prevention, and smart merchandising.
Create an inspiring store environment: visual merchandising, product presentation, and in-store experiences that reflect the brand’s ethos.
Recruit, onboard and retain top talent; run regular coaching, performance reviews and career conversations.
Manage operational excellence: inventory control, labour scheduling, health & safety, and compliance.
Activate local marketing and community partnerships to build brand awareness and drive traffic.
Use data and daily reporting to set priorities, motivate the team, and refine in-store tactics.
Requirements
A proven retail leader with success managing multi-discipline teams (beauty, lifestyle, or fashion preferred).
Strong commercial mindset and experience meeting sales targets while protecting margin.
Exceptional people skills — a natural coach who develops serious talent and builds high-trust teams.
Comfortable with hands-on operations in a fast-paced environment.
Excellent communication and organizational ability; comfortable using POS and reporting tools.
A passion for beauty, personal care, and product storytelling that inspires customers.
Corporate Culture
Quarterly performance bonus program.
Generous employee product discount and seasonal gift allowances.
Health and wellness benefits (extended health/D&A — details to be shared at interview).
Paid time off and flexible scheduling to support work/life balance.
Clear career progression: regional and corporate leadership opportunities for high performers.
Ongoing training and development (product education, leadership workshops).
Store Manager - Lifestyle - Hair Care and Beauty • Ontario, KITCHENER
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