Customer Success Manager, Enterprise

The Adventure Ahead:

As a Customer Success Manager, you are the ultimate architect of our customers' growth, transforming their business goals into reality through the power of the Docebo platform. You won't just manage accounts; you’ll act as a visionary consultant, bridging the gap between high‑level learning strategy and technical execution to turn training into a corporate superpower. Your mission is to ensure every customer in your portfolio feels the “Docebo Heart” by maximizing their ROI, driving deep product adoption, and fostering long‑term partnerships that defy the status‑quo. The Day-to-Day:

Champion the Customer:

Act as the primary advocate and trusted advisor for your portfolio, ensuring their unique challenges are met with innovative, effective solutions.

Drive Strategic Adoption:

Consult with customers on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable business results.

Master the Platform:

Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI‑powered tools.

Bridge the Communication Gap:

Simplify complex technical concepts into clear, business‑focused narratives that resonate with stakeholders from IT admins to C‑suite executives.

Architect Retention & Growth:

Proactively manage the renewal cycle and identify clever upsell or cross‑sell opportunities that help our customers expand their impact.

Collaborate Globally:

Partner across internal teams—from Sales to Product—to ensure a seamless, world‑class experience for every learner and leader we serve.

Lead the Escalation:

Calmly and strategically navigate high‑stakes challenges, turning potential roadblocks into opportunities for deeper trust and resolution.

Your Superpowers:

The SaaS Specialist:

You bring 5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex accounts with flair.

Relationship Alchemist:

You possess a proven ability to build instant rapport and influence stakeholders, ensuring customers achieve their outcomes while you drive upsell growth.

Strategic Problem Solver:

You thrive under pressure and can juggle a high volume of tasks with autonomous, razor‑sharp organizational skills.

The Effective Communicator:

Whether it’s a virtual presentation or a written strategy doc, you deliver your message with clarity, punch, and empathy.

Continuous Learner:

You have a natural curiosity for HR or LMS technology and a drive to stay ahead of industry trends.

Cultural Catalyst:

You embody the “Docebo Heart,” approaching every interaction with positive intent, a collaborative mindset, and a passion for inclusivity.

The Road Warrior:

You are ready and willing to travel up to 25% of the time to meet your customers where they are and celebrate their success in person.

Bonus Points:

Deep familiarity with the LMS or HR Tech ecosystem.

Experience navigating complex technical integrations within a learning environment.

Our Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday‑Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. Our Total Rewards Philosophy

Rewarding Impact:

We lead with competitive pay to reward the impact, skills and traits that fuel our success. Fostering Holistic Wellbeing:

We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well‑being. Empowering Our Talent Culture:

We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. Our Promise to You

Financial Wellness:

Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. Your Well‑Being, Covered:

You’ll get access to health benefits, so you can get the care you need when you need it. Rest, Relax, Repeat:

Rest and recharge with paid vacation days, two company‑wide Docebo Days, floating holidays for cultural celebrations, and your birthday off. Family First:

We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Connections That Count:

Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company‑wide events that keep the fun rolling all year long. Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or who would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e‑mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.

#J-18808-Ljbffr