Drive program success and client satisfaction as a Client Program Manager based in Whitby, Canada. Leverage your expertise in Customer Success and Client Operations while managing diverse teams and operational requests.
This position involves 3–5 years of experience in Client Program Management or Customer Success. You will be responsible for overseeing operations, managing client communications, and delivering data-driven insights. Engage regularly with clients to monitor program performance and ensure SLAs are met while providing top-notch support and documentation.
Key Responsibilities:
• Create and manage client operational requests to resolution
• Deliver ongoing program performance reporting to stakeholders
• Facilitate program training and knowledge transfer sessions
• Analyze operational metrics and monitor SLA compliance
• Support escalations and implement root cause analysis processes
Requirements:
• 3–5 years of experience in program management roles
• Strong client service and communication skills
• Familiarity with case-management systems
• Proven ability to manage multiple priorities
• Comfortable working with data dashboards
Bring your client engagement expertise and operational management skills to enhance program outcomes in Whitby.
Client Program Manager in Whitby • Whitby, ON, Canada
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