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1840 Staffing
Experienced Product Support Specialist Role1840 Staffing • Winnipeg, Canada
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Experienced Product Support Specialist Role

Experienced Product Support Specialist Role

1840 Staffing • Winnipeg, Canada
6 days ago
Job type
  • Full-time
Job description
Join 1840 & Company as a proactive Product Support Specialist and lead customer support initiatives. Deliver expert-level resolution and contribute to knowledge sharing in a full-time contract position.

This role requires a bachelor's degree in a tech field and 3-4 years of experience in a customer-facing support role. You will handle complex inquiries, assist in troubleshooting technical problems, and elevate critical customer issues to the engineering teams. Effective collaboration across departments is crucial for enhancing the customer journey and product development.

Key Responsibilities: • Handle escalated customer inquiries with professionalism • Troubleshoot and resolve intricate product issues • Document major customer concerns for team awareness • Create and maintain internal troubleshooting guides • Provide mentorship to other specialists

Requirements: • Bachelor’s degree in Computer Science or a related field • Minimum 3 years in technical support roles • Proficient in both Canadian French and English • Strong skills in Windows device troubleshooting • Excellent communication and problem-solving abilities

Drive customer satisfaction by providing effective technical support at 1840 & Company. #J-18808-Ljbffr
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Experienced Product Support Specialist Role • Winnipeg, Canada

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