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Region of Peel
Utility Billing Expert at Peel RegionRegion of Peel • Winnipeg, Canada
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Utility Billing Expert at Peel Region

Utility Billing Expert at Peel Region

Region of Peel • Winnipeg, Canada
8 days ago
Job type
  • Temporary
Job description
Become a Utility Billing Representative with Peel Region, engaging in a hybrid work model while providing exceptional customer service and resolving billing inquiries. Embrace a fast-paced environment focused on accurate utility billing.

In this role, you will leverage your experience in customer service within a utility billing context for a 13-month contract position. You will process billing adjustments, resolve customer inquiries, and maintain accurate records. With responsibilities such as interacting with customers and law firms, your role will directly impact the satisfaction of utility users in Brampton.

Key Responsibilities: • Engage with customers via Five9 softphone system • Accurately process ownership changes in billing software • Manage written correspondence on billing inquiries • Prepare monthly correspondence and email tracking reports • Process final readings and adjustments in the billing system

Requirements: • 3 years experience in a call centre or utility billing • Strong customer service and problem-solving skills • Proficient in MS Word, Outlook, and Excel • Familiarity with utility billing systems is an asset • Level 1 Criminal Record Check needed

Bring your exceptional customer service and billing expertise to improve utility operations at Peel Region. #J-18808-Ljbffr
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Utility Billing Expert at Peel Region • Winnipeg, Canada

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