Program Manager – Senior

Job Title: Program Manager - Senior
Location: Toronto, Ontario
Work Model: Hybrid

Description / Responsibilities / Skills

Must Have

Public sector or multi-setting healthcare experience

Bachelor's degree in Business, Health Information, or related discipline (or equivalent experience)

Minimum 10+ years of public sector or multi-setting healthcare organization experience in program management, large-scale initiative delivery, or portfolio oversight in digital health or healthcare environments

Demonstrated experience leading multi-workstream programs, managing interdependencies, risks, and cross-team workflows

Proven ability to establish program governance, performance frameworks, KPIs, and reporting mechanisms

Extensive experience driving process optimization, operational improvements, and adoption of new delivery structures

Demonstrated experience applying formal change management methodologies and practices

Strong knowledge and experience with healthcare and data practices, processes, standards and terminologies (e.g., data models, data lifecycle management practices, HL7 FHIR , SNOMED CT , LOINC , etc.)

Excellent communication skills both verbal and written, and strong partner engagement skills

Description

Responsibilities

• Develop and maintain a portfolio integration approach that enables a clear system-level view of priorities, timelines, dependencies, and delivery health
• Consolidate information from multiple workstreams to support coherent program oversight and leadership decision-making
• Prepare recurring and ad hoc reporting for leadership, including status updates, briefing materials, dashboards, and analysis of emerging risks and issues
• Design, implement, and continuously improve program governance processes, templates, controls, and meeting structures
• Apply formal change management methodologies and practices
• Track and manage program-level risks, issues, dependencies, decisions, and action items
• Support financial and operational planning including budget usage, resourcing needs, and capacity
• Coordinate program activities across teams, leaders, and partners
• Develop and maintain program management artifacts, documentation, and reporting tools
• Identify operational improvement opportunities across the portfolio
• Facilitate meetings, working sessions, and governance forums
• Provide structured analysis and recommendations for leadership decisions
• Provide executive-level administrative and operational support to leadership

General Skills

• Strong experience in program management across large-scale healthcare or digital health environments
• Strong stakeholder management and facilitation skills
• Strong analytical, problem-solving, and decision-making skills
• Ability to manage multiple priorities and deadlines
• Strong communication and documentation skills

Desirable Skills

• Proficiency with Microsoft products and cloud tools
• Proficiency in process mapping techniques and SDLC
• Knowledge of Ontario healthcare systems and landscape

Skills

Experience and Skill Set Requirements

Program Management Experience 20%

Minimum 10+ years of public sector or multi-setting healthcare organization experience in program management, multi-workstream delivery, workflow optimization, and governance in healthcare or digital health environments.

Stakeholder Engagement & Collaboration 20%

Demonstrated experience in partner/interest-holder engagement, committee facilitation, and cross-functional collaboration across clinical, business, and technical domains.

Governance & Reporting 20%

Proven experience developing and maintaining program governance artifacts, including executive level presentations, integrated schedules, dependency maps, risk/issue logs, decision records, KPIs, and reporting dashboards, as well as financial and resource oversight such as budget tracking, capacity planning, and forecasting.

Healthcare & Data Knowledge 10%

Strong knowledge and experience with healthcare and data practices, processes, standards and terminologies (e.g., data models, data lifecycle management practices, HL7 FHIR , SNOMED CT , LOINC , etc.) and their application in digital health initiatives at the local, regional, provincial and national levels.

Process Improvement & Change Management 15%

Demonstrated ability to lead program-level process improvements, operational optimization, and implementation of new delivery models, including the application of formal change management methodologies to support adoption and implementation across complex programs and services.

Data Standards & Interoperability 15%

Knowledge and understanding of the data and data standards lifecycle, the digital health standards landscape (Agency, Canadian/pan-Canadian, and international), and jurisdictional electronic health record including projects, interoperability services, and integration with healthcare initiatives in regional and local healthcare organizations.