The Big Picture: Grow With A Growing Company
Insight Pest Solutions is the fastest growing residential home service company in Canada. With this progress comes a demand for driven and self-motivated individuals to grow alongside our company as we expand across Canada and into new opportunities.
As a company, we’re constantly improving and expanding our services through ongoing research and development for more environmentally sensitive products, safer methodology, applications, and creative ways of doing business. Insight offers homeowners a pest prevention and home maintenance package that will remove and prevent mosquitoes, ants, wasps, ticks, spiders, and mice from entering homes through a seasonal maintenance program. To meet the needs of our clients, we are constantly seeking and challenging new ways that redefine service delivery and expectations.
Position: Retention Specialist
Job Type: Permanent Full-Time, Remote
Job Location: Remote
Work Schedule: There are openings in multiple shifts: 8:00am-4:00pm; 9:00am-5:00pm; or 12:00pm-8:00pm - all postings are EST with working days of Monday - Friday, averaging 40 hours/week
Compensation: $18.90 CAD/hourly
The Big Picture: The longer the relationship lasts, the stronger it becomes!
Retention is about creating lasting relationships that go beyond the initial interaction. It’s not just about keeping clients, it's about continuously adding value, understanding their needs, and consistently exceeding expectations. On a daily basis, you will serve as the primary and secondary point of contact for our clients, your proactive attitude, strong organizational skills, and problem-solving abilities will ensure that all solutions are delivered efficiently and with a personalized touch. By focusing on delivering exceptional experiences, fostering open communication, and aligning with long-term and company goals, you create a foundation where clients feel valued, engaged, and motivated to stay.
Position Summary - Responsibilities:
*Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.
Experience in customer-facing roles, such as customer service representative, billing or support specialist * Experience handling customer inquiries, complaints, and issues, with a focus on providing solutions that retain customers. * Experience in managing escalations and resolving complex customer issues or complaints to retain business. * Experience building and maintaining long-term client relationships, understanding their needs and concerns. * Strong organizational skills to manage multiple accounts or cases simultaneously without sacrificing service quality. * Knowledge of upselling, cross-selling, or loyalty programs to generate additional revenue while retaining customers. * Strong analytical and problem-solving skills to assess situations and develop appropriate, creative solutions to retain customers. * Familiarity with retention models and strategies (e.g., win-back campaigns, customer loyalty initiatives, etc.). * Ability to think creatively to solve customer problems and maintain long-term relationships. * Previous sales experience not required but an asset.Retention Specialist • Nepean, ON
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