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WCB Alberta
Employer Account Services Representative IIWCB Alberta • Winnipeg, Canada
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Employer Account Services Representative II

Employer Account Services Representative II

WCB Alberta • Winnipeg, Canada
6 days ago
Salary
CA$60,510.00 yearly
Job type
  • Full-time
  • Temporary
Job description
Employer Account Services Representative II Job Type:

Temporary Long Term (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

Overview The Employer Account Services Representative II is dedicated to offering quality service to our customers by understanding their needs and resolving their issues in a timely manner. The role also includes educating stakeholders on Workers' Compensation matters, promoting WCB products and services, and safeguarding employees’ rights under the WCB Act.

Responsibilities

Address all general employer account inquiries, identify issues and problem solve any account discrepancies, with an emphasis on first call resolution and including in-person service to employers and injured workers at the front counter.

Identify underlying employer needs/inquiries and present options for solution.

Communicate resolution to the employer and explain any changes that may affect their account.

Reopen accounts involving review of operations and collect any past‑due balances within authority level.

Close accounts within authority level, including collection of final balance owing or refund of any credit amounts.

Process, revise and explain Employer Annual Return Reporting; identify the need for further information and request it by phone or email.

Contact stakeholders (employer, claimant, and third parties) to clarify information and collect premiums if necessary.

Explain, educate and train employers on services, programs, and online applications.

Qualifications and Experience

Minimum of three years’ experience in an office environment or a combination of related experience and education.

Post‑secondary education in Business or Finance preferred.

Previous experience in an inbound/outbound call centre environment.

Experience working in an insurance industry considered an asset.

Aptitude to quickly learn new processes and technology on a regular basis.

Superior verbal and written communication skills.

Exceptional customer service skills.

Diplomacy in handling sensitive and controversial issues.

Demonstrated ability to adapt to a changing environment.

Ability to multitask and work in a fast‑paced, highly technical environment.

Flexibility within a team environment and ability to handle high work volume.

Keyboarding and computer literacy essential; experience with IVR and Microsoft Office required.

Reliability is critical; must work 8:00 a.m. to 4:45 p.m., Monday to Friday with occasional shift changes.

Benefits We offer a competitive salary of $60,510 per annum (Pay Grade 7), a comprehensive benefits package, flexible work schedules, and hybrid work opportunities that foster a healthy work‑life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative environment.

This position is temporary for up to one year with the possibility of extension or permanency. Final candidates are required to undergo a security clearance. The role requires working in‑person in our Calgary/Edmonton office; the next class is anticipated to begin mid‑late June 2026.

Equal Opportunity Statement We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, or physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

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Employer Account Services Representative II • Winnipeg, Canada

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