Accounting Officer, Reconciliation

Purpose The Accounting Officer, Reconciliation is a subject matter expert supporting the Branch and units within the Global Operations group, working in close partnership with the Domestic Branches, internal partners and various external vendors to provide specialized reconciliation services in a customer focused centralized environment. The Officer completes these functions in a timely fashion, and in compliance with governing regulations and internal Bank policies and procedures, embracing a performance-oriented culture and delivering an excellent customer experience.

Customer Experience

Maintaining a high degree of relevant, up-to-date knowledge and understanding of appropriate processes and systems; including completing internal training to maintain expertise, and reviewing all News Items, Manual and Job Aid updates, and related publications.

Ensuring a consistent, excellent level of service is provided within Service Level Agreement commitments.

Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such.

Prioritizing inbound escalations through a triage system to help the field deliver an elevated level of customer focus.

Operational Effectiveness/Improvement

Efficiently completing daily activities that contribute to volume tracking, thus ensuring optimal fulfillment of branch support needs is being provided.

Recognizing, and escalating to management, trends, problems and opportunities.

Assisting with reallocation of resources in areas requiring additional support due to unplanned activities.

Seeking information to resolve real, underlying needs of our customers/partners and correcting problems to avoid future recurrences.

Providing insight, feedback, and recommendations on plans, tools, and processes and how they can be improved.

Prioritizing/monitoring one’s work and recommending changes to maximize the effectiveness of such.

Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, Global Sales Principles, Privacy and Scotiabank’s Values.

Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results.

Understanding the Business Continuity Plan and contributing to its effective execution.

Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Development

Ensuring department and position accountabilities, objectives, and goals are understood.

Participating in ongoing coaching and continuously looking for development opportunities.

Maintaining open lines of communication with management and team.

Contributing to an inclusive and safe work environment.

Being accountable and striving to achieve goals and objectives that align to Scotiabank’s vision/values/business strategy.

Relationship Management

Participating as active colleagues by working with manager in consultations with SSG units, branches, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.

Qualifications

Thorough listening, oral and written communication skills

Expert organizational and time management skills

Thorough knowledge of Bank policies, procedures, and regulations

Thorough knowledge of branch services, products, and processes, and/or Global Operations processes

Thorough knowledge of LAN/PC operations and systems (e.g. Pega, MS Office Suite, AS400, FFT, TKS, Intralink, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting

Ability to work under pressure with constant interruptions

Must be flexible in a changing environment

Post Secondary education and/or a minimum of 1 year relevant experience is an asset

Work Arrangement Standard office environment, with little risk of exposure to hold‑ups, extortion, etc. There is a constantly changing environment (priorities and deadlines) with dynamic volumes or processing problems encountered. Work must be accurately completed, while maintaining a high level of service to customers, within agreed upon service level agreements.

Non‑standard working hours may be a requirement, as hours range from Monday to Friday 8:00 a.m. – 8:00 p.m.

Benefits Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well‑being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location Toronto, Ontario, Canada

EEO Statement At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation, please let our Recruitment team know.

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