Collections Agent III - 57974

We are seeking three professional, communicative, and negotiation-savvy Collections Agents to join a collaborative team of 45 in Saint John, New Brunswick. In this high-impact, telephone-based role, you will be responsible for managing both inbound and outbound inquiries, working with external customers to find constructive financial solutions and resolve past-due accounts.

This is a 1-year contract that offers a supportive, high-energy environment and an ongoing opportunity to expand your knowledge of financial services and debt recovery logistics.


Location: Saint John

Start Date: June 15, 2026.

Duration: 1 year (June 2026 – June 2027).

Schedule: Fixed 40-hour work week on Atlantic Time (AST):

Monday to Thursday: 11:00 AM – 9:00 PM (Onsite)

Friday & Sunday: OFF

Saturday: 9:00 AM – 5:00 PM (Work From Home)

Work Model: Hybrid (4 days onsite, 1 day remote).

Performance Metric: Measured by quality of work, file diligence, and compliance with the Bank Code of Conduct.

Advantages
Robust Contract Length: 1-year stable assignment.

Positive Culture: Work in a highly collaborative and positive group environment.

Paid Professional Training: Receive 2–4 weeks of structured, supportive training to ensure your success.

Modern Workspace: Enjoy a hybrid schedule out of the 420 Rothesay Avenue, Saint John facility.

Responsibilities
Customer Interaction: Handle primarily phone-based work (inbound and outbound calls), delivering courteous, efficient, and professional service to external customers.

Account Negotiation: Manage debt recovery queries and establish mutually beneficial payment arrangements based on the customer’s total financial situation.

Due Diligence & Documentation: Accurately record, update, and document all customer transactions and account details within specific collections software and internal databases.

Operational Excellence: Meet individual performance KPIs focused on quality of work, while strictly adhering to internal operating procedures and compliance regulations.

Problem Resolution: Ensure customer problems are handled appropriately the first time, escalating non-standard or high-risk accounts when necessary.

Qualifications
Experience: 2–4 years of overall professional experience in a customer service, call center, or financial environment.

Communication Mastery: Outstanding verbal, written, and active listening communication skills, with an aptitude for negotiation.

Technical Aptitude: Strong computer skills, including the MS Office Suite and comfort learning specialized database/collections applications.

Soft Skills & Profile:

Attention to Detail: High level of accuracy when preparing documentation and entering account notes.

Time Management: Ability to work independently and manage call queues effectively under pressure.

Collaboration: A proactive team player who thrives in a close office ecosystem and engages well in regular team syncs (meetings account for roughly 20% of the role).

Previous collections or banking experience.

Bilingualism (English/French) is considered a major asset.

Completed Post-Secondary education.

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.