Job Description
:The focus of this role is to support a positive Group Benefits customer experience via the successful set up and revision of group plans on various systems. This role demands strong technical skills, workflow management ability as well as a passion for high quality customer service. The ME/OASIS Setup Specialist is primarily responsible for setup of the Member Enrolment Site, testing and client technical support. Incumbents will spend a large portion of time working in a project management capacity to ensure the accurate and timely implementation of new Member Enrolment and annual re-enrolments for existing Member Enrolment clients.
What will you do?
Processing new business and/or revisions within established service standards (accuracy & timeliness).
Respond to inquiries from customers and internal business partners
Negotiate internally and externally to ensure Sun Life is able to accurately administer the benefit program
Understanding and analysis of customer needs to recommend system setup that supports those needs
Partnering with various other staff to clarify plan design so that system setup is efficient and accurate
Act as a subject matter expert for Member Enrolment and / or GBTA in various projects and initiatives as well as conduct Business Acceptance testing for system enhancements as relating to Member Enrolment.
What do you need to succeed?
Proven skills in customer service delivery, Analytical thinking, organization and a self-starter
Negotiation skills with the ability to work towards acceptable outcomes; offer solutions
Ability to multi-task to achieve delivery dates
Effective issue resolution skills and attention to detail
Knowledge of Group benefits and Group Division Structure
Understanding of Group Client Services procedures and available services;
In-depth knowledge of Plan administration systems and their interdependencies
Ability to work in a team setting; also able to work independently
Superior verbal and written communication skills; ability to "talk with a customer".
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is requiredfor Quebec onlyfor the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Asset:
Minimum 2 years of post-secondary education and at least 3 years of directly-related business experience
Bilingual in both French and English, written and spoken
Strong knowledge of Group systems and web application; Some proficiency with data management tools such as Excel, Access & MS Project
Knowledge of Group benefits and Group Division Structure and offered services
Proven ability to work effectively in a fast-paced environment with fluctuating work volumes and schedules
Positive attitude and strong team player
Strong organizational and time-management skills
Strong sense of initiative and ability to think outside the box
What's in it for you?
We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
Specific note:
Occasional over time is required during periods with high incoming volumes in order to meet client expectations
Plan Specialist (ME) • Sun Life Toronto One York
Expand brand reach as a Media Planner with a focus on analytical insights.Work across digital, social, programmatic, and traditional media to develop strategic campaigns.This role is instrumental i... Show more
Become a Senior Healthcare Planner, shaping the future of healthcare design.Lead strategic planning initiatives to create efficient, sustainable medical facilities.In this pivotal role, you will gu... Show more
Enhance business performance as TELUS Health's Performance and Planning Senior Strategy Manager in Canada.Collaborate with cross-functional teams to enable data-driven decision-making and revenue g... Show more
Flywheel's suite of digital commerce solutions accelerates growth across all major digital marketplaces for the world's leading brands.We provide clients with near real‑time performance measurement... Show more
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands.We give clients access to near real‑time performance measuremen... Show more
Our client, a market leader in the graphics industry is looking for a Business Planning Specialist.Managing forecasting process ensuring that there is always a high qualify forecast loaded into the... Show more
Campaign Planning Specialist - Media Sales (Maternity leave -12 months).This position is for Maternity leave from (March 2026 - May 2027) with a possibility of extension.The hours of work may vary ... Show more
Expand brand reach as a Media Planner with a focus on analytical insights.Work across digital, social, programmatic, and traditional media to develop strategic campaigns.This role is instrumental i... Show more
The Media Planner is a foundational role within the OneMars media planning team, responsible for supporting the development, execution, and optimization of integrated media plans across channels.Th... Show more
Transportation Specialist (Senior Transportation Planning Specialist) - (8150).Transportation Specialist (Senior Transportation Planning Specialist).Department: York Region → Public Works → IAM (TR... Show more
Shape client media strategies as a Media Planning Specialist.Focus on data analysis and the execution of integrated media plans, ensuring successful campaign delivery across various platforms.As a ... Show more
Transform Toronto Pearson’s future with the Greater Toronto Airports Authority in the role of Manager of Strategic Planning.This position offers a dynamic focus on integrating strategies while allo... Show more
Drive meaningful healthcare design as an Innovative Clinical Planning Specialist.Lead strategic design initiatives, mentor emerging talent, and collaborate effectively across disciplines to enhance... Show more
Expand brand reach as a Media Planner with a focus on analytical insights.Work across digital, social, programmatic, and traditional media to develop strategic campaigns.This role is instrumental i... Show more
We are seeking a Senior Aviation Planner to join the expanding Aviation Planning group in our North region Toronto office.Arup is working with preeminent airport, airline and industry clients regio... Show more
Compensation: CAD 95,000 - CAD 145,000 yearly.Turner & Townsend is a leading independent professional services company.From the inception of a project through to completion and beyond, Turner & Tow... Show more
Enhance production efficacy in a full-time, on-site Production Scheduling and Planning Specialist role.Develop optimized schedules that support operational excellence and customer satisfaction.This... Show more
Join a dynamic team as a Utility Transmission Planning Manager.Provide strategic oversight, ensure quality engineering solutions, and engage in business development in a hybrid work format.This lea... Show more
Havas Media has an immediate position available for a Strategic Planner, in the Toronto office.As a Planner, you are responsible for the day-to-day management of media assignments at HAVAS MEDIA.Yo... Show more
With a history that dates back over 80 years, Starcom is a global communications planning and media leader.We are an agency still grounded in our founding principle that people are at center of all... Show more
){kind=logo}
