Program Supervisor

Terms:

Full-Time Permanent

Hours:

35 hours per week; includes weekdays, evenings and weekends

Start Date:

As soon as possible

Salary:

$60,000 - $62,500 annually

Free YMCA Gym Membership and/or Y@Home

Training and Professional Development Opportunities

Extended Health and Dental Benefits

Extensive Employee assistance program

Reduced childcare rates and priority placement for YMCA Staff

Be part of a charitable organization that positively impacts the community

Some benefits may vary based on region and employment terms

Nature and Scope YMCA BC cares about raising healthy and resilient children, ensuring youth feel confident and supported and helping people feel healthy and connected to others in the community. We believe that everyone deserves to be healthy in spirit, mind and body. Our state-of-the-art centres of community offer a range of health, fitness, and aquatics programs for individuals and families.

The Program Supervisor is responsible for the delivery of high-quality Group Fitness & Child and Youth Services at the branch, along with recreation programs such as leagues, Non-Instructional Day programs, and Half-Day Camps, ensuring compliance with all YMCA Canada and YMCA BC policies, practices, and standards. This role oversees the recruitment, supervision, scheduling, payroll, coaching, and mentoring of all Child and Youth staff and volunteers, as well as contracted fitness instructors. The Program Supervisor leads by example to foster a positive, safe, and engaging environment for staff and participants. A key focus of the position is ensuring a \"5 Star\" YMCA Experience for all members, participants, and clients, while supporting membership recruitment and retention through service excellence.

Major Responsibilities

Communicate and elevate centre concerns to the Centre Manager, contributing to a respectful and inclusive workplace culture across all groups.

Serve as Duty Manager as scheduled, overseeing facility operations and staff, resolving conflicts, and ensuring the safety of members and employees.

Actively participate as a member of the YMCA leadership team by supporting employee engagement initiatives, inter-departmental projects, and community events.

Represent the Centre and YMCA BC at community initiatives, partnerships, and local events to strengthen community presence and relationships.

Lead the Child and Youth department, overseeing high-volume daily service delivery, staff and volunteer recruitment, coaching, performance management, scheduling, payroll, and related administrative duties including reports and statistics.

Ensure all Child and Youth staff and volunteers maintain required certifications, program spaces are well‑equipped and safe, schedules are effectively managed, and member feedback is used to continuously improve services.

Provide leadership in implementing and maintaining YMCA Canada standards and programs.

Coordinate the scheduling of adult recreation and fitness activities.

Qualifications

A combination of relevant experience/education, in administration, recreation, staff supervision and/or programming

2+ years post‑secondary education in a relevant field preferred

Previous experience in a supervisory position and in achievement of administrative tasks

Experience using Microsoft programs such as Word, Teams, Excel and Outlook

Proven self‑starter, problem solving skills, organized and takes initiative

Well‑developed interpersonal skills and ability to establish rapport with diverse membership, staff, volunteers, community, stakeholders and partners

Excellent written communication and public speaking skills

Demonstrated experience and sensitivity in dealing with members of different cultures and backgrounds, including visible and invisible dimensions of diversity

Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date

3 professional references

About YMCA BC By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

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