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Cubic Corporation
Senior Service Delivery Manager RoleCubic Corporation • Winnipeg, Canada
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Senior Service Delivery Manager Role

Senior Service Delivery Manager Role

Cubic Corporation • Winnipeg, Canada
7 days ago
Job type
  • Full-time
Job description
Join Cubic Transportation Systems as a Senior Service Delivery Manager. Drive customer outcomes and ensure operational stability across critical service functions with a focus on performance and collaboration.

In this pivotal role, you will act as the primary operational interface for our clients, managing service expectations and performance metrics. Through strong leadership, you will engage cross-functional teams to align services with customer needs, all while maintaining a disciplined focus on SLA and KPI delivery. This is a fantastic opportunity to leverage your extensive service delivery experience to foster customer trust and long-term partnerships.

Key Responsibilities: • Act as the primary point of accountability for customer success • Ensure performance monitoring and proactive incident management • Collaborate with finance on service cost management • Strengthen customer relationships through feedback and communication • Manage transitions and service deployments effectively

Requirements: • Bachelor’s degree in business or IT • 10+ years in managed services or similar operations • Strong matrix-team leadership experience • ITIL expertise in service governance • Previous experience in transit environments preferred

Your initiative will crucially impact Cubic’s service delivery performance, enhancing customer relationships and operational efficiency. #J-18808-Ljbffr
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Senior Service Delivery Manager Role • Winnipeg, Canada

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