Clinical Manager, Infusion Centre & Ambulatory Clinics

Unity Health Toronto, Oncology and Endoscopy Program, St. Michael's Hospital site is currently recruiting for a Clinical Manager to lead our Infusion Centre and Ambulatory Clinics.

We are looking for a results‑oriented individual that demonstrates a leadership style that is visionary, collaborative and demonstrates a commitment to corporate and program priorities in keeping with the vision, mission and values of Unity Health Toronto.

This portfolio provides an exciting opportunity to be involved in specialty areas, including linking with provincial partners and interest groups where appropriate. You will draw upon your team‑building and change‑management skills to lead multi‑disciplinary teams in advancing organizational priorities including the provision of excellent patient‑centred care. You will be responsible for the seamless integration of new models of patient care delivery while ensuring that roles, responsibilities and functions continue to evolve to meet changing corporate needs. You will be accountable for the quality of patient care, utilisation of resources, professional practice and staff development and for developing innovative, team‑based approaches to the day‑to‑day management of multiple units. You will support your teams to adapt course as needed to meet corporate and program related objectives.

Duties & Responsibilities Quality of Patient Care

Be accountable for the quality of patient care, professional practice and staff development and for developing innovative, team‑based approaches to the day‑to‑day management of the clinics, and delivery of care

Ensure practices are in place to facilitate timely access for patients to interprofessional consultation, treatment and ongoing follow‑up

Be accountable for the development, implementation and management of quality improvement initiatives to ensure best possible patient care and outcomes

Promote an environment that fosters a culture of safety for staff and patients, monitor and address issues raised through staff meetings, incident reporting

Serve as a role model in the development and maintenance of an organizational culture that ensures support of and commitment to the vision, mission and goals

Strategic/Operational Management

Develop, implement and manage short‑ and long‑term goals of the clinics, and the Program aligned to the corporate strategic directions

Identify challenges and opportunities to support the development of innovative and strategic approaches in ways that enable the achievement of operational goals

Ability to initiate, implement and support new or modified approaches, practices and processes in patient care and operational activities

Recognize need for change, engage staff in change processes, set priorities, and manage risks and benefits accordingly

Develop and foster positive internal and external relationships with clients, programs, community partners and service providers

Participate actively in program specific and hospital wide initiatives through committee and task force membership, hospital planning and management forums

Resource Management (Human, Material, Financial)

Provide point of care resources to ensure safe, quality patient and family care, including having a regular presence in the units

Develop and manage budgets to support dynamic programs

Develop human resource plans to meet present and future program needs, effectively schedule staff and patients

Be responsible for ensuring practice follows standards of care, including reporting, data management and treatment protocols

Create an environment which empowers individuals to take ownership and accountability for their actions

Facilitate and role model effective customer service and problem resolution

Facilitate and support effective team behaviours that lead to a high performance team

Mentor and coach staff to promote leadership development at the unit level

Qualifications

Completion of a recognised Master’s Degree in Nursing – health administration or related program required

Current certificate of licensure/registration with the College of Nurses of Ontario required

Strong clinical background in ambulatory care or oncology care, including demonstrated knowledge of current best practices.

Minimum 3 years of recent management experience or evidence of progressive leadership roles in a relevant health care field.

Completion of a Basic Cardiac Life Support (B.C.L.S.) program, required

Proven experience as a clinical resource/expert for staff and demonstrated success in leadership of a multidisciplinary team in their professional and interdependent practice

Demonstrated human resources management, financial management, utilisation management and risk management skills

Strong interpersonal and communication skills and ability to deal effectively in a team environment including group facilitation, mediation, team building and conflict resolution skills

Proven success in providing visionary leadership in a team environment and ability to encourage innovation and creativity among staff and physicians

Proven experience developing and implementing care delivery models based on best practices and proven experience developing policies and developing and implementing education plans for nurses and multidisciplinary staff

Strong analytical and conceptual skills and the ability to analyse and utilise clinical and management data for planning purposes and program development and evaluation

Organisational skills to manage competing priorities and balance multiple tasks

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier‑free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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