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Consultant TLM SupportADP, Inc. • Hants County (Shubenacadie), ca
No longer accepting applications
Consultant TLM Support
ADP, Inc. • Hants County (Shubenacadie), ca
6 days ago
Job type
- Full-time
Job description
ADP is hiring a
TLM Consultant .
In this role, you as a
TLM Consultant
are responsible for resolving software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.
The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.
Responsibilities
You will engage with clients to truly understand their product challenges and related needs; solve such challenges while building long‑term trust.
Be a team player who seeks to understand the business and asks questions of other members of the team, sales, and client service partners to bring resolution to client requests.
Follow call‑handling best practices to deliver exceptional service.
Adhere to our 3‑2 hybrid work model.
Achieve call metrics as determined by the business unit.
Resolve Time and Attendance software and hardware related questions.
Requirements
Bilingual French & English
Proven track record for delivering exceptional customer service
Aptitude to learn new software applications
Fundamental understanding of hardware, networks, routers, switches, IP addresses
Basic technical knowledge or experience in a technical field
Post‑secondary diploma or equivalent
Excellent organization, prioritization skills and strong attention to detail
Excellent soft skills
Excellent communication (written and verbal)
Experience in payroll, benefits, or time & attendance is considered an asset
Ability to work in a team environment
Quebec candidates: While French is required for Quebec‑based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
You’ll Love Working Here Because You Can
Focus on your mental health and well‑being.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
Innovate and problem‑solve. Shape the future of work with people you like.
Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
Go global. With operations around the world, exciting new networking opportunities abound.
Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
#J-18808-Ljbffr
TLM Consultant .
In this role, you as a
TLM Consultant
are responsible for resolving software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.
The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.
Responsibilities
You will engage with clients to truly understand their product challenges and related needs; solve such challenges while building long‑term trust.
Be a team player who seeks to understand the business and asks questions of other members of the team, sales, and client service partners to bring resolution to client requests.
Follow call‑handling best practices to deliver exceptional service.
Adhere to our 3‑2 hybrid work model.
Achieve call metrics as determined by the business unit.
Resolve Time and Attendance software and hardware related questions.
Requirements
Bilingual French & English
Proven track record for delivering exceptional customer service
Aptitude to learn new software applications
Fundamental understanding of hardware, networks, routers, switches, IP addresses
Basic technical knowledge or experience in a technical field
Post‑secondary diploma or equivalent
Excellent organization, prioritization skills and strong attention to detail
Excellent soft skills
Excellent communication (written and verbal)
Experience in payroll, benefits, or time & attendance is considered an asset
Ability to work in a team environment
Quebec candidates: While French is required for Quebec‑based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
You’ll Love Working Here Because You Can
Focus on your mental health and well‑being.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
Innovate and problem‑solve. Shape the future of work with people you like.
Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
Go global. With operations around the world, exciting new networking opportunities abound.
Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
#J-18808-Ljbffr
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Consultant TLM Support • Hants County (Shubenacadie), ca
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