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Motion Recruitment
Senior Retention Manager in DTC BrandMotion Recruitment • Winnipeg, Canada
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Senior Retention Manager in DTC Brand

Senior Retention Manager in DTC Brand

Motion Recruitment • Winnipeg, Canada
6 days ago
Job type
  • Full-time
Job description
Elevate your career as a Senior Retention Manager with a leading Canadian DTC subscription brand in the consumer health sector. Drive post-purchase revenue and retention strategies as you shape this impactful role.

In this high-ownership position, you will enhance retention initiatives that currently span multiple stakeholders. Your expertise will focus on Klaviyo and SMS automation while optimizing customer journeys to increase repeat purchases and decrease churn. There’s a clear path to advance into a Chief Revenue Officer role as the business grows, leveraging significant budgetary authority and direct leadership access.

Key Responsibilities: • Build and optimize lifecycle journeys across email and SMS • Develop post-purchase funnels and upselling strategies • Analyze and improve retention KPIs through A/B testing • Collaborate cross-functionally with marketing and product teams • Lead and mentor team members managing email/CRM efforts

Requirements: • 5+ years in retention, CRM, or subscription roles • Proven track record in growing recurring revenue • Hands-on experience with Klaviyo and lifecycle journeys • Strong skills in segmentation and personalization • Experience consolidating multi-channel retention efforts

Harness your expertise in retention strategies to make a significant impact with a rapidly scaling brand! #J-18808-Ljbffr
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Senior Retention Manager in DTC Brand • Winnipeg, Canada

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