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NonStop Support RepresentativeMotion Recruitment • Mississauga, Ontario, Canada
NonStop Support Representative

NonStop Support Representative

Motion Recruitment • Mississauga, Ontario, Canada
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

Required Skills & Experience
  • Experience in customer support or a client-facing technical role
  • Strong written and verbal communication skills
  • Highly organized with excellent follow-up and attention to detail
  • Ability to troubleshoot issues and collaborate with internal technical teams
  • Comfortable working independently in a fast-paced environment
  • Proactive, customer-first mindset with strong problem-solving skills
Desired Skills & Experience
  • Experience supporting enterprise or security-focused software
  • Exposure to specialized platforms or legacy/mission-critical systems
  • Interest in learning new programming languages and frameworks
  • Experience working with customers in regulated industries
What You Will Be Doing
  • Providing professional and responsive customer support via email and phone
  • Tracking and managing customer issues to ensure timely resolution
  • Partnering with internal teams to troubleshoot and resolve technical issues
  • Participating in structured training to build deep product knowledge
  • Documenting customer interactions and solutions
  • Identifying opportunities to improve support processes
Tech Breakdown
  • 70% Specialized Security Platforms
  • 30% Internal Support Tools & Documentation
Daily Responsibilities
  • 70% Hands-On Customer Support
  • 10% Process Improvement & Documentation
  • 20% Cross-Team Collaboration
The Offer
  • 80-90K Base Salary
  • Full benefits package
You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Hybrid work model (3 days onsite, 2 remote)
  • Comprehensive training and long-term growth opportunities

Current Vacancy: Yes
Use of AI in Hiring: No
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NonStop Support Representative • Mississauga, Ontario, Canada

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