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Thos. R. Birnie & Sons Ltd.
Operations Leader for Service TeamThos. R. Birnie & Sons Ltd. • Winnipeg, Canada
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Operations Leader for Service Team

Operations Leader for Service Team

Thos. R. Birnie & Sons Ltd. • Winnipeg, Canada
8 days ago
Job type
  • Full-time
Job description
Drive exceptional service outcomes as an Operations Leader for the service team at Birnie Plumbing & Drains. This full-time position emphasizes team development and performance enhancement.

Your primary role includes managing the plumbing service department, optimizing team effectiveness, and executing business plans alongside upper management. With a strong focus on customer experience, you will coach staff and track performance metrics to promote a culture of success. A background in leadership within the service industry is essential.

Key Responsibilities: • Manage plumbing service department operations daily • Perform hiring and training of team members • Develop and implement yearly business plans • Monitor key performance indicators for the team • Foster a customer-centric approach to service delivery

Requirements: • Minimum 5 years of leadership experience required • Home services industry background preferred • Plumbing knowledge or red seal certification an asset • Proficient in relevant software tools • Clean driver's license required

Empower your team and become a catalyst for operational success at Birnie Plumbing & Drains. #J-18808-Ljbffr
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Operations Leader for Service Team • Winnipeg, Canada

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