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Digitail Customer Support Specialist - RemoteByFounders • Winnipeg, Canada
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Digitail Customer Support Specialist - Remote

Digitail Customer Support Specialist - Remote

ByFounders • Winnipeg, Canada
10 days ago
Job type
  • Full-time
  • Remote
Job description
Become a key player at Digitail as a Customer Support Specialist, dedicated to improving the veterinary industry's customer interactions. This remote opportunity engages with clients across North America, ensuring their needs are met with empathy and efficiency.

As a member of Digitail's Customer Support team, you'll connect with pet owners and veterinary practices daily. You will tackle a range of inquiries and establish a deep understanding of our platform. Your contributions will aid in enhancing service processes and customer satisfaction through effective problem-solving and relationship building.

Key Responsibilities: • Deliver customer support through chat and email • Address questions regarding clinic operations • Develop resources to aid customer understanding • Maintain customer satisfaction and loyalty • Share insights and feedback within internal teams

Requirements: • Prior experience with CRM customer support tools • Ability to thrive in a high-volume remote environment • Passion for helping pet owners and vets • Solution-oriented and resourceful mindset • Empathy in customer interactions

Support and enhance customer experiences in the innovative veterinary tech space at Digitail. #J-18808-Ljbffr
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Digitail Customer Support Specialist - Remote • Winnipeg, Canada

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