Senior Experience & Programs Coordinator

About Beaches Sandbox

Beaches Sandbox Foundation is a registered charity and welcoming community hub located in the heart of the Beaches community. We create high-quality, accessible experiences that foster healthy, meaningful connections through creativity, wellbeing, learning, and fun.

Our values are simple: Fun. Inclusive. Sustainable.

Position Summary

Beaches Sandbox Foundation is seeking a Senior Experience & Programs Coordinator to coordinate and deliver welcoming, inclusive, and well-executed community programs, workshops, and events.

This role is responsible for day-to-day program operations, facilitator and participant support, and ensuring programs run smoothly from planning through delivery and follow-up. The ideal candidate is highly organized, calm under pressure, people-centered, and comfortable managing live environments with multiple moving parts.

This is a hands-on, in-person role focused on operational excellence and participant experience. The successful candidate is proactive, dependable, and thrives in dynamic community environments.

Key Responsibilities

Program Delivery & Live Operations

· Coordinate and deliver assigned programs, workshops, and events from planning through wrap-up.

· Manage calendars, run sheets, schedules, checklists, materials, room readiness, and basic event logistics.

· Lead day-of operations, troubleshoot issues in real time, and help ensure programs run smoothly, safely, and on schedule.

· Track attendance, operational issues, and post-program follow-up items.

Facilitator & Volunteer Coordination

· Coordinate scheduling, onboarding, briefing, and support for facilitators and assigned program volunteers.

· Serve as the primary operational contact during live programs and events.

· Help improve onboarding tools, checklists, and operational processes.

Participant Experience

· Create a welcoming, organized, and responsive experience for participants, guests, and community partners.

· Respond to questions and concerns professionally while upholding accessibility, inclusion, and safety standards.

· Gather observations and feedback to support continuous improvement.

Systems, Administration & Collaboration

· Maintain accurate program records, schedules, supplies, and expense tracking.

· Use systems such as ActiveNet, HubSpot, Google Workspace, and Microsoft Office to support program coordination and communication.

· Collaborate across teams to support consistent program delivery and participant experience.

· Identify operational improvements based on front-line experience.

Qualifications & Experience

· 3–5+ years of experience in community programming, event operations, hospitality, recreation, nonprofit, arts and culture, education, or similar participant-focused environments.

· Proven experience independently coordinating and delivering programs, workshops, or events with minimal supervision.

· Experience supporting facilitators, instructors, volunteers, contractors, or front-line teams in live environments.

· Strong judgment and confidence managing fast-paced environments with multiple moving parts.

· Excellent interpersonal and communication skills, with the ability to engage warmly, clearly, and professionally with diverse stakeholders.

· Strong organizational skills and attention to detail, with the ability to manage competing priorities and deadlines.

· Comfortable using registration systems and technology platforms such as ActiveNet, HubSpot, Google Workspace, Microsoft Office, or similar tools.

· Comfortable preparing clear participant-facing logistical communications.

· Flexibility to work regular evenings and occasional weekends based on programming schedules.

· Valid First Aid/CPR certification, or willingness to obtain certification, is considered an asset.

· Experience supporting accessibility and inclusive participant experiences is considered an asset.

Personal Attributes

· Calm, dependable, and solutions-oriented

· Warm, community-minded, and professional

· Practical, hands-on, and highly organized

· Committed to inclusion, accessibility, and strong service standards

Working Conditions

· Full-time, in-person role based at Beaches Sandbox.

· Regular evening and occasional weekend work required.

· Significant on-site presence during programs and events.

· Ability to lift or move light program supplies and assist with room set-up and reset.

What We Offer

· Comprehensive medical, dental, vision, and extended health coverage.

· A collaborative, mission-driven team environment where your work has visible impact.

· The opportunity to help shape high-quality community programs and experiences.

· A welcoming and creative workplace culture.

To apply, please submit your resume to HR@beachessandbox.com

Accessibility & Accommodations

Beaches Sandbox Foundation is committed to an inclusive and accessible recruitment process. Accommodations are available throughout the hiring process upon request.