Job descriptionPosition Summary We are seeking a highly organized and process-oriented cybersecurity professional to support and enhance enterprise Incident Response (IR) operations and governance activities. This role serves as a key liaison between Incident Response teams, Lines of Business (LoBs), Product Groups, and compliance stakeholders to ensure effective operational execution, regulatory alignment, executive reporting, and continuous program improvement.
Role Information
Maintaining / Creation of process and procedure documentation
Overseeing and enabling customer notification processes
Support and monitoring for regulatory compliance and audit activities
Support and monitoring of Incident Response team activities
Enablement and maintenance of relationships with lines of businesses (LoBs / Product groups)
Develop, track, and consistently improve executive-level metrics for program performance
Author and execute tabletop exercises between IR team and LoBs
Experience / Role Requirements
3-7+ years of experience in Cyber Security Operations or incident response environments, and/or IT service management (ITSM) or major incident management
Process improvement leadership
Highly organized with the ability to lead meetings and engage stakeholders
Ability to demonstrate analytical expertise, close attention to detail, excellent critical thinking, logic, solution oriented, and to learn and adapt quickly
Excellent written, presentation, and oral communication skills
Ability to translate technical findings into business relevant insights
Familiarity with cyber security frameworks and standards such as NIST, ISO, SOC2
Additional Preferred Skills
Experience in tools such as:
ServiceNow / JIRA
Collaboration Tools (Microsoft Office / Teams / SharePoint)
Certifications related to cybersecurity and/or project management
Security+ / CISSP / CISM
PMP / GCPM / GSTRT / ITIL / CSM
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
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