Program Manager

Description

What Acara has to offer:

• Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance
• Competitive base salary plus commission

Job Summary:

As the Program Manager, you oversee the operational aspects and provide leadership for a specialized Master Vendor Solution. Your primary objective is to establish a cohesive, North America-wide strategy for workforce development for our client. Your responsibilities encompass driving talent attraction strategy and development, ensuring a positive customer and candidate experience. Success in this role is contingent upon your ability to build and sustain productive relationships with our client and strategically utilize the resources of Acara Solutions to enhance the program outcomes.

Your effectiveness depends on genuine collaboration with our client, leading and nurturing a competent team, engaging with partner suppliers, and actively participating in the broader industry landscape. Responsibilities extend to overseeing the Company's staffing program for the customer, which involves managing customer service, coordinating the recruitment delivery of contract/temporary employees, supervising support staff, and acting as the primary point of contact for addressing customer and contractor issues. As the Program Manager, you oversee the operational aspects and provide leadership for a specialized Master Vendor Solution. Your primary objective is to establish a cohesive, North America-wide strategy for workforce development for our client. Your responsibilities encompass driving talent attraction strategy and development, ensuring a positive customer and candidate experience. Success in this role is contingent upon your ability to build and sustain productive relationships with our client and strategically utilize the resources of Acara Solutions to enhance the program outcomes.Your effectiveness depends on genuine collaboration with our client, leading and nurturing a competent team, engaging with partner suppliers, and actively participating in the broader industry landscape. Responsibilities extend to overseeing the Company's staffing program for the customer, which involves managing customer service, coordinating the recruitment delivery of contract/temporary employees, supervising support staff, and acting as the primary point of contact for addressing customer and contractor issues.

Essential Duties and Responsibilities:

• Assist with developing and implementing a customer service plan following contractual terms and conditions, customer requirements, and company policy to place contract employees at customer worksites across Canada and the US.
• Provide program leadership to instill trust and influence with key customer stakeholders
• Collaborate with the customer's Temporary Workforce Lead to establish recruiting scope and deliverables and cascade the information to key stakeholders and sub-vendors as per the predefined SLAs
• Schedule and facilitate internal & external meetings with the appropriate stakeholders.
• Provide weekly, monthly, quarterly, and ad-hoc reporting on financials, headcount, tenure, attrition, and other defined recruiting KPIs.
• Partner with the Temporary Workforce Lead to create, manage, and troubleshoot workflows within the VMS tool.
• Coordinate intake meetings with the Temporary Workforce Lead, hiring managers, Acara's recruiting leadership, and sub-vendors.
• Liaise internally with the appropriate Workstream Leads to identify, mitigate, and address challenges/ potential risks.
• Participate in customer workforce planning discussions and cascade the information to key business stakeholders as needed.
• Support internal staff with customer audits on an as-needed basis.
• Supervise on-site administrative activities, including personnel administration, payroll/billing, quality program compliance, matters involving other temporary agencies working with customer, internal security program compliance (if applicable), report generation and maintenance of appropriate files following Company policyMaintain set benchmark as set forth by the CompanyUltimately responsible for contractor placement, onboarding, orientation, and terminationMay provide timekeeping and payroll administration, including documenting requirements, submittals, etc.
  Other Duties:
  
  Oversee administrative supervision of assigned contract employeesEstablish customer/associate supplier/contract employee relations through frequent contact and various activitiesThe Senior Program Manager may also be responsible for training and mentoring other staffComply and adhere to all ISO policies and proceduresSubmit periodic reports to management as requestedResponsible for various other administrative and supervisory duties as directed by the Company

Job Requirements :Qualifications and Skills:

Required:

• Bachelor's degree and relevant experience
• Prior HR and/or recruiting experience, including a solid understanding of HR laws
• Ability to provide excellent customer service to both internal and external customers
• Superior consulting, leadership, management, interpersonal, and mentoring skills
• Bilingual in French & English (written & verbal)
• Must have a valid driver's license, a good driving record, and a serviceable vehicle suitable for business
• MS Excel proficiency and general MS Office familiarity
• Ability to travel monthly with Canada and to the US
• Domestic and international (US) business travel is required to represent the company as business needs dictate.

Preferred:

• Prior managerial and staffing industry experience
• Experience using Vendor Management Systems, Fieldglass experience a plus
• Familiarity with US and Canadian HR laws

Physical Demands, Work Environment, and Travel:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Domestic and international (US) business travel will be expected to represent the company as business needs dictate.