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Enercare Inc.
Business Analyst Digital Experience MarkhamEnercare Inc. • Winnipeg, Canada
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Business Analyst Digital Experience Markham

Business Analyst Digital Experience Markham

Enercare Inc. • Winnipeg, Canada
4 days ago
Job type
  • Full-time
Job description
Shape digital customer journeys at Enercare Inc. as a Business Analyst focused on optimizing self-service experiences. Collaborate with cross-functional teams to translate business needs into actionable requirements for system enhancements.

In this full-time role based in Markham, Ontario, you will leverage 3+ years of experience while supporting Agile delivery teams. Your expertise will bridge business and technical stakeholders, creating user stories that enhance Enercare’s customer portal. This position emphasizes clarity in scope definitions and the successful implementation of new features to ensure a customer-centric approach.

Key Responsibilities: • Collaborate with stakeholders to gather requirements and user stories • Facilitate workshops and define solution designs • Support sprint planning and backlog refinement • Document processes, business rules, and requirements • Assist QA teams with testing and operational readiness

Requirements: • Bachelor’s degree in business, technology, or related field • Minimum 3 years of relevant Business Analyst experience • Knowledge of Agile methodologies and SDLC • Proficiency in Miro or similar visual collaboration tools • Strong communication and problem-solving skills

Contribute to Enercare’s mission of enhancing digital self-service experiences and optimizing customer engagement. #J-18808-Ljbffr
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Business Analyst Digital Experience Markham • Winnipeg, Canada

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